and tactics, and driving efficiency through data-driven insights. Contribute at a strategic level, providing market and competitor insights, shaping commercial planning. Process & Performance Management Oversee use of Salesforce CRM, ensuring accurate data, dashboards, and reporting. Monitor performance metrics and deliver pipeline forecasts to Sales leadership. Standardise best practice playbooks for outreach, messaging, and qualification. Drive continuous improvement through data More ❯
variety of project management tools: MS Project or Jira etc. BSc degree in Business, Management or technology Certified in PMP, PRINCE2 or Agile Desirable: Experience implementing Dynamics365 or similiar CRM Experience managing 3rd party vendors Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered More ❯
trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client interactions, sales activities, and forecasts using CRM software Qualifications: Educated to degree level Excellent communication, negotiation, and interpersonal skills Ability to work independently and as part of a team. Strong organisational and time-management skills. Results-oriented More ❯
trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client interactions, sales activities, and forecasts using CRM software Qualifications: Educated to degree level Excellent communication, negotiation, and interpersonal skills Ability to work independently and as part of a team. Strong organisational and time-management skills. Results-oriented More ❯
and customer communication protocols into daily operations. Lead on audit readiness and drive continuous refinement of compliance procedures. Commercial & Analytical Accountability Maintain senior oversight of data accuracy in our CRM and reporting tools to track renewals, support performance, and account health metrics. Present weekly reporting tools to track continuous improvement to COO. Present quarterly service performance and client trend reports … internally and with clients. Experience developing service metrics and KPIs (e.g. SLAs, CSAT, NPS, churn rate) and using these to manage performance and accountability across teams. Skilled in using CRM, service management, and reporting tools (e.g. Zoho or equivalent) to track performance, forecast renewals, and monitor client health. Knowledge of general data protection/GDPR compliance requirements in customer-facing More ❯
CRM Champions are looking for a remote Apprentice to join their rapid growing and strong cultured team to assist with their daily administration support. Role Assisting the company in providing best service to clients by escalating customer issues and client requests to relevant team members Supporting the management and communication of development projects Learning client relationship and management skills key … detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Creative Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer CRM Champion CRM Champion works with small to medium enterprises to implement, develop and manage their Zoho Business Management systems. As a Zoho Partner we provide expert implementation and training for More ❯
