Service Desk Analyst
- Hiring Organisation
- South West Water
- Location
- Exeter, Devon, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
calls, IT Self-Serve Portal tickets, and walk-ins efficiently Resolve incidents and service requests within defined SLAs, continuously identifying and implementing opportunities for process improvement and optimisation of service delivery Provide comprehensive Identity Management support services, ensuring all PC access requests are processed accurately and in line … complex incidents and service requests to appropriate internal IT teams (2nd and 3rd line) for resolution, ensuring thorough documentation and communication throughout the escalation process Proactively identify potential service impacts and escalate to the Service Desk Manager to prevent service disruptions and maintain high levels of customer satisfaction Develop ...