. • Strong working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration. • Familiarity with Joiner, Mover, Leaver (JML) processes, RBAC, MFA, and SSO. • Experience with ITSM tools such as ServiceNow or Freshservice, and understanding of ITIL-based processes. • Excellent troubleshooting and problem-solving skills, with the ability to prioritise and manage multiple tickets. • Understanding of cybersecurity More ❯
applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all our locations. Acting More ❯
Poole, Dorset, South West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
your own skills in a supportive environment. A Typical Day in the Job: Acting as the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where More ❯
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Deerfoot Recruitment Solutions
to-large organisations (1,000+ users) Strong skills in AD, Azure AD, Microsoft 365, RBAC, MFA, SSO Understanding of IAM frameworks, compliance standards, and cybersecurity best practices Familiarity with ITSM tools like ServiceNow or Freshservice Microsoft certification in Identity & Access is a plus Sector experience in retail or multi-site operations is desirable Salary: up to 35K plus benefits, to More ❯
