good all-round knowledge of technology is required (Networks, Servers and Storage Area Networks) but this does not need to be in-depth Some experience of ServiceNow Excellent Team management and Team leadership skills including conducting monthly one to one staff appraisals. Ability to ensure that the IT Service Desk Analysts and Infrastructure Engineers meet their SLAs and KPIs … continually enhance IT support processes and service delivery. Key Requirements of the candidate include; Proven experience managing an IT Service Desk within the last 3 years. Strong leadership and peoplemanagement skills with the ability to inspire and develop teams. Solid technical understanding across Networks, Servers, and Storage Area Networks (SANs) - in-depth expertise not essential. Experience using More ❯
Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you! You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent More ❯
Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you! You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent … support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently. You'll need to be eligible for SC Clearance to be considered for this role Skills and experience required: Proven experience managing IT teams in a busy environment Strong leadership and communication … continuous improvement and share knowledge across the team. Build positive relationships with clients and other departments. Report on service performance and progress. Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge. If you feel you have the skills and experience required for this opportunity, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment Agency More ❯
