1 of 1 Service Delivery Jobs in Dunmow

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with … products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to … data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we strive to deliver exceptional service and support to our valued customers! Job Types: Full-time, Permanent Schedule: Monday to Friday No weekends Work Location: In person More ❯