10 of 10 Customer Service Jobs in Durham

responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients. Our perfect candidate should have a … wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness … and relationship-building skills Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market More ❯

from the applicant and utilising additional computerised interfaces for confirmation To fully understand the legislation and criteria involved in the various eligibility services To comply with the Processing Services Customer Charter when dealing with all incoming and outbound calls To complete statistical information as instructed by the Service Manager To act on requests for support regarding system access … and use by the customer To work as part of the team in achieving targets set by the Service Manager Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner Share your knowledge with others to ensure continuity in your absence, ensuring a handover is in place in advance of … completion of the apprenticeship role, this might open future opportunities within NEC and our wide range of other services, depending on various measures (role availability, performance, etc.) Apprenticeship Standard Customer service practitioner (level 2) Training Provider HARTLEPOOL COLLEGE OF FURTHER EDUCATION Working Week Monday to Friday 9am to 5pm including time in college. Expected Duration 1 Year More ❯

About CEF: CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. We in IT are More ❯

attendance and punctuality. Attend regular training and development sessions with an assigned mentor. Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Customer Service. Ensure NEC’s policies and procedures are understood and adhered to. Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship. Develop strong … whilst dealing with a range of internal and external stakeholders. A chance to become a well-rounded member of the team with training in the administration of Council Tax, customer service and any other initiatives aimed at supporting the needs of our local government partners, and NEC’s Entitlement Services portfolio. You will have the opportunity to work … to, a culture of success, driven by enthusiastic and ambitious employees. An opportunity through hard work and commitment to move through the NEC Academy Scheme. Training Reporting to the Service Manager, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services. Full training, ongoing support and mentoring will be More ❯

process and Skilled Work Visa application. The candidate must have strong computer skills, working primarily in Microsoft Office, including Excel, Word and Outlook. In addition you must have excellent customer services skills as you will be liaising and meeting staff members. You will be responsible for supporting and guiding employees on immigration and right to work options. Primary Responsibilities … Support the HR Service Director in administering Creative Support's Certificate of Sponsorship programme. Responsibility for helping to maintain compliance with Immigration Sponsor License by managing right to work check processes for both current employees and new recruits. Management of specific ongoing processes, review of CoS documents, Right to Work checks and application tracking. Maintain accurate records including updating … telephone queries professionally from both staff and managers querying right to work or visa sponsorship. Creating and submitting weekly and monthly reports to both the HR team and HR Service Director to review immigration data. Ensuring all staff files remain up to date and accurate (i.e. Supporting Documents) as per UKVI Compliance rules and regulations. Supporting employees once they More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

all sites globally Responsibilities as a Technical ERP Project Lead Global OTC process owner. Lead future state process mapping for order fulfilment, shipping & invoicing. Transformation and set-up of customer master data. Technical ERP project lead Must have Oracle implementation experience Order to Cash: focused on Customer Service (order entry to point of invoice) Technically able to … lead the Order to Cash element of the ERP project Clear understanding of customer Master data & future-state process mapping Skills required to be a Technical ERP Project Lead Order to Cash/ERP Project Lead with Oracle Implementation experience. Experience leading & implementing OTC activities as part of an ERP implementation or upgrade, preferably ORACLE. Experience of coaching, supporting More ❯

Support problem identification Advise users on appropriate course of action Provide essential online security advise and support Develop and implement effective processes and procedures to ensure consistent delivery of service and support Answer incoming support calls and log accurate time spent Provide clear communications between Bondgate IT and their customers Full training and support will be provided by your … ownership of issues and efficiently monitor them through to resolution Be accountable and responsible for your actions Convey a sincere willingness to help Maintain a positive attitude Provide excellent customer service Grade 4 in Math's and 5 In English is required Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse More ❯

something great together! About CEF: CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. We More ❯

/KPI targets Highly organised with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customer service skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive in a fast paced, rapidly changing More ❯