9 of 9 Customer Service Jobs in Durham

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £45,000 About the Role We are seeking an experienced and commercially focused eCommerce … Head of Customer Experience to lead and shape there end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable ...

services for 1 year, allowing you time to gain an understanding of the service. Local Welfare Provision, HGV Levy, Blue Badge Unit, Northgate Appeals Service Unit, Discount Review Service Role Maintain excellent levels of attendance and punctuality Attend regular training and development sessions with an assigned mentor Maintain … will might open future opportunities within NEC and our wide range of other services depending on various measures (role availability, performance, etc.) Apprenticeship Standard Customer service specialist (level 3) Training Provider HARTLEPOOL COLLEGE OF FURTHER EDUCATION Working Week Monday to Friday 9am to 5pm (half a day college ...

Durham. Working 30 hours per week as part of our reception team, you will be responsible for the provision of a high standard reception service within the outpatient departments. You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service … important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role. The successful candidate will be based at University Hospital North Durham and may be required to work ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

real life experiences such as working in people’s homes, getting involved in community projects and improving people’s lives by being customer focused. What does a life as a Customer Service Apprentice look like? As an apprentice within our Darlington branch, you will be part … full range of tasks Strong communication skills both written and verbal Great interpersonal skills Great problem solving ability Ability to build and maintain positive customer and client relationships Engaged in customer journey environment Good written and verbal communication skills Basic numeracy skills Ability to understand and follow standard ...

continuous improvement initiatives within the IT function. Working as part of a collaborative IT team, you will deliver a responsive and professional support service while helping to ensure systems remain secure, reliable, and fit for purpose. Key Responsibilities Provide first and second-line support for hardware, software, user access … network-related issues. Log, prioritise, investigate, and resolve support tickets in line with agreed service levels. Configure, build, deploy, and maintain laptops, desktops, and mobile devices. Support employee onboarding and offboarding processes, including account creation, permissions management, and equipment allocation. Perform routine system maintenance, software updates, patching, and health ...

accurate support documentation, follow IT policies and security procedures, escalate complex issues when required, and use technical resources to deliver effective solutions. Deliver excellent customer service by building positive relationships with staff, contributing to IT improvement projects, and providing on-site technical support across multiple locations as needed. … Closing Date Thursday, 20th August 2026 Start Date Wednesday, 2nd September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Team working Qualifications English GCSE, grade 5 (Essential) Math GCSE, grade 4 (Essential) About the Employer ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...