7 of 7 Customer Service Jobs in Durham

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

power fleet. You will work independently in the field, with the support of a wider operational team, ensuring equipment is maintained and returned to service efficiently. This role is well suited to someone with a background in temporary power, plant or a similar mobile engineering role, seeking a position … within a well-supported operation. The Role As a Mobile Engineer, you will take responsibility for the service, maintenance, installation and repair of temporary power equipment, including Battery Storage Units (BSUs). You will support critical on-site activities, including planned preventative maintenance, breakdown response, installation and commissioning. ...

working with a large North East organisation that is continuing to invest in and grow its internal IT function. They're looking for a Service Desk Analyst to join their Durham-based team, providing hands-on 1st and 2nd line support to colleagues across the organisation. The IT function … Newcastle site when required. What you'll be doing You'll be part of the frontline IT support team, taking ownership of incidents and service requests and helping users with a broad range of day-to-day technical issues. The role will include: Providing 1st and 2nd line ...

weekends) Love Tech? Love Sales? Join Sony. Turn conversations into sales and bring world-class technology to life.We're looking for an energetic and customer-focused Sony Sales Adviser to represent one of the world's most recognised consumer electronics brands. If you're passionate about technology, enjoy connecting … hourly rateExclusive discounts on Sony productsCareer progression opportunities Supportive, energetic, and high-performing team culture What you'll be doing: Drive sales & deliver amazing customer experiences Engage customers with confidence and enthusiasm Understand customer needs and recommend tailored solutions Demonstrate Sony's latest TVs and home entertainment products ...

weekends) Love Tech? Love Sales? Join Sony. Turn conversations into sales and bring world-class technology to life.We're looking for an energetic and customer-focused Sony Sales Adviser to represent one of the world's most recognised consumer electronics brands. If you're passionate about technology, enjoy connecting … hourly rateExclusive discounts on Sony productsCareer progression opportunities Supportive, energetic, and high-performing team culture What you'll be doing: Drive sales & deliver amazing customer experiences Engage customers with confidence and enthusiasm Understand customer needs and recommend tailored solutions Demonstrate Sony's latest TVs and home entertainment products ...

will manage projects involving structured cabling, fibre optic systems, containment, cabinet installations and associated passive network infrastructure. You will oversee project delivery, commercial performance, customer relationships and the coordination of engineers, subcontractors and suppliers. Responsibilities of a Network Infrastructure Project Manager Manage projects end to end - from contract award … good understanding of health and safety, CDM and relevant industry standards. Excellent communication, planning, organisation and problem-solving skills. A proactive approach to leadership, customer service and quality. In return, you'll receive from £40,000 per annum , company car , 31 days (including statutory holidays). ...

provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service. Key Responsibilities Provide Level 2 support for end-user devices and business applications. Support device migration, deployment, and onboarding activities. Assist with application … performance, and user access issues. Support software installations, upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge ...