2 of 2 ITIL Jobs in Durham

experience is a bonus · Customer-focused with a practical approach to change Nice to have: · Experience of the Rail Industry, Planning, Control or Rostering · ITIL certification What you’ll bring (core strengths): · Customer management · Ownership and governance of services · Problem solving and decision making · Stakeholder engagement · Data and reporting · Financial ...

handling and processing requests for support, resolving issues first-hand where possible and coordinating resolution with appropriate teams and suppliers in line with the ITIL standards. Main Responsibilities As the primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using … rota basis, so some support may be required outside of normal business hours. The ideal candidate will ideally have the below skills and experience: ITIL Service Management knowledge Proven experience of working in a customer facing 1st and 2nd line support role. Proven experience of solving technical problems ...