Customer Service Jobs in East Anglia

26 to 50 of 144 Customer Service Jobs in East Anglia

Second Line Helpdesk Engineer

norwich, east anglia, united kingdom
Bridge
as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols … TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable) Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email More ❯
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Second Line Helpdesk Engineer

king's lynn, east anglia, united kingdom
Bridge
as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols … TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable) Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email More ❯
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Cyber Security Business Development Manager

hemel hempstead, east anglia, united kingdom
SCG Together
4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USP’s clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be More ❯
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Cyber Security Business Development Manager

watford, hertfordshire, east anglia, united kingdom
SCG Together
4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USP’s clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be More ❯
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Telesales Manager

watford, hertfordshire, east anglia, united kingdom
HRGO Recruitment
sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of More ❯
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Telesales Manager

bishop's stortford, east anglia, united kingdom
HRGO Recruitment
sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of More ❯
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HRIS Analyst

stevenage, east anglia, united kingdom
Clinisupplies
that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We’re here More ❯
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HRIS Analyst

watford, hertfordshire, east anglia, united kingdom
Clinisupplies
that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We’re here More ❯
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HRIS Analyst

luton, bedfordshire, east anglia, united kingdom
Clinisupplies
that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We’re here More ❯
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Romanian speaking service desk analyst

Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking More ❯
Employment Type: Contract
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Romanian speaking service desk analyst

cambridge, east anglia, united kingdom
Global Technology Solutions Ltd
This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking More ❯
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Technology Analyst Apprenticeship Programme 2026 Northampton

bedfordshire, east anglia, united kingdom
Barclays
living plants bring the outdoors in, while our Community Allotment offers a peaceful spot to recharge and support wellbeing. With ample parking, strong public transport links, a shuttle bus service, and even a Taxi Butler in reception, getting here is easy too. What happens once you apply? Step 1 - We'll review your application Step 2 - You'll be … of change and innovative solutions. Collaboration with peers and promote a culture of knowledge sharing. Analyst Expectations To meet the needs of stakeholders/customers through operational excellence and customer service. Perform prescribed activities in a timely manner and to a high standard. No people leadership roles at this grade. Execute work requirements as identified in processes and procedures … collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and More ❯
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Dutch Speaker - IT Helpdesk Advisor

Peterborough, Cambridgeshire, East Anglia, United Kingdom
Interaction - Peterborough
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am – 7pm (must be flexible … Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre More ❯
Employment Type: Contract
Rate: £13.33 - 13.33 per hour
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Dutch Speaker - IT Helpdesk Advisor

cambridge, east anglia, united kingdom
Interaction - Peterborough
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am – 7pm (must be flexible … Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre More ❯
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Senior Tech Partner

luton, bedfordshire, east anglia, united kingdom
Hybrid / WFH Options
TUI
solutions for digital marketing across TUI. As a key bridge between digital marketing operations and technology teams, this role ensures successful implementation of digital strategies, optimising efficiency and enhancing customer experiences. This position is critical to TUI's digital transformation journey, supporting scalable performance marketing solutions in a high-growth, global context. The role also owns the commercial and … to end delivery of technology solutions, ensuring seamless integration into E2E aligned operational processes with all the regions and adjoining departments. Partner with teams in operations, marketing, finance, and customer service to identify tech-driven efficiencies, Solutions need to be connected with other (internal & external) systems and be fed with all the necessary data Lead cross-functional implementation … Reviews (QBRs), and related partner reporting and administrative processes to ensure consistency and strategic alignment across all markets. Maintain relationships with third-party technology providers, like Google, Meta, negotiating service agreements to maximize performance Utilise analytics and key performance metrics to refine digital strategies. Set standards for reporting and monitor performance to define actions for improvement Drive user adoption More ❯
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Spanish Speaker - IT Helpdesk Advisor

Peterborough, Cambridgeshire, East Anglia, United Kingdom
Interaction - Peterborough
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking a Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am – 7pm (must be … Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Spanish - written and verbal Strong customer service skills Previous call centre More ❯
Employment Type: Contract
Rate: £13.33 - 13.33 per hour
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Inside Sales Representative

royston, east anglia, united kingdom
Hybrid / WFH Options
Grant Instruments
safeguarding museum collections to ensuring laboratory precision. We’re proud to be a UK-based company with a strong technical foundation and a reputation for quality, innovation, and expert customer support. Now, we’re growing our commercial team and looking for a talented Inside Sales Representative to join us. About the Role As an Inside Sales Representative, you’ll … play a key role in driving business growth. You’ll respond to customer enquiries, qualify leads, prepare quotations, and support our field sales and engineering teams. If you’re curious about technology, confident communicating with customers, and enjoy seeing your efforts translate into real business results - this role is for you. Key Responsibilities Respond promptly to inbound enquiries (email … s hardware, software, and applications Coordinate with operations to ensure accurate order processing and delivery timelines What We’re Looking For Experience: Previous experience in sales, sales support, or customer service Skills: Excellent written and verbal communication, strong organisation, proactive follow-up, and CRM proficiency (HubSpot preferred) Knowledge: Ability to learn and explain technical products clearly Bonus Points More ❯
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Lead Pega Architect

stevenage, east anglia, united kingdom
Akkodis
mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Pega Certified Lead System Architect (CLSA) to join our team. The ideal candidate will have extensive experience in architecting, designing, and delivering business applications using Pega Platform and Pega Customer Service (minimum v8.x, Pega Infinity 24.x strongly preferred), combined with strong leadership and communication skills. Responsibilities Certification and Technical Expertise: • Pega Certified Senior System Architect (cSSA) – Essential • Pega More ❯
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Lead Pega Architect

watford, hertfordshire, east anglia, united kingdom
Akkodis
mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Pega Certified Lead System Architect (CLSA) to join our team. The ideal candidate will have extensive experience in architecting, designing, and delivering business applications using Pega Platform and Pega Customer Service (minimum v8.x, Pega Infinity 24.x strongly preferred), combined with strong leadership and communication skills. Responsibilities Certification and Technical Expertise: • Pega Certified Senior System Architect (cSSA) – Essential • Pega More ❯
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Engineering Technical Lead

St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech … solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS More ❯
Employment Type: Permanent
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Facilities Service Desk Coordinator

Woodbridge, Suffolk, East Anglia, United Kingdom
Hybrid / WFH Options
Apleona
JOB TITLE: Facilities Service Desk Coordinator LOCATION: Woodbridge, IP12 1QT Hours 8:30am to 5:00pm. (No hybrid working) About us: JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance Close working relationships with high profile clients meaning long term contracts and security Dedicated to all … boilers/burners, oil, chillers, air conditioning Operating a mobile team of mobile engineers with various skillsets across the UK Excellent reputation for delivering quality and high standards of service JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating What we are looking for as a Facilities Service Desk … Coordinator: Good experience of working within an office environment. Experience of working within a service desk background is essential. Good customer services skills, well presented and articulate with a good telephone manner Experience of data entry previously would be advantageous Motivated and trustworthy Well organised with good IT and administration skills including Excel and Word. About the Facilities More ❯
Employment Type: Permanent, Work From Home
Salary: £28,000
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Technical Architect

brentwood, east anglia, united kingdom
Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
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C/C++ Software Architect

brentwood, east anglia, united kingdom
Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
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Software Architect

dunstable, east anglia, united kingdom
Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
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Solutions Architect

basildon, east anglia, united kingdom
Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
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