51 to 75 of 96 Customer Service Jobs in East Anglia

satisfactory DBS check. Role Responsibilities : Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing … the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Management of Customer Endpoint protection Assist Senior Engineers in implementing best practices across systems Dealing with escalations and BAU. Reporting to Line Manager … Customer site visits where required Key Skills & Experience Experience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Extensive experience of troubleshooting a range of devices Ability to provide VIP More ❯

+ Excellent Benefits Schedule: Hybrid. 2 days onsite, 3 days work from home A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for an IT Support Engineer to join them, supporting the user base and infrastructure of several high-profile customers. The organisation partners … with the leading tech vendors and adds to their customer base year upon year, placing them where they are today, one of the UK’s best rated MSPs with an extensive list of clients nationwide. Your role as an IT Support Engineer will involve managing and administering a range … SharePoint) Azure, Entra ID Windows 11 and macOS Windows Server 2019 - 2025 Intune PowerShell AD, Group Policy Networking, Wi-Fi, and IT Security Excellent customer service skills (MSP experience desirable) Benefits: 25 Days holiday, increasing with service Private Health and Life Insurance Training plans relevant to YOUR More ❯

We are looking to expand our service desk team and seeking individuals with a passion for customer service and IT experience supporting multiple environments. You will be part of a close knit team working from our office near Braintree, responding to customer support enquiries by phone … Hyper-V • ESET antivirus • Datto • VoIP If you are looking to take the next step in your career at a supportive, fast paced managed service provider then apply today More ❯

delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Respond to support queries via phone and email. Log customer requests and incidents in the system. Diagnose and resolve IT issues for end users. Install and maintain IT hardware, including laptops, desktops, and mobile … tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £14,750 per … performance/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of More ❯

Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. As a 1st Line Service Desk Technician … you will provide first-line support for all colleagues across the European business. You will be responsible for logging and responding to incidents, service requests and resolving support requests, ensuring that service levels and targets are achieved whilst providing great customer service. The service desk team … in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers) and self-service knowledge base articles. The role will include but is not limited to: Record incident and service requests in the central ticketing system (Jira More ❯

Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. As a 1st Line Service Desk Technician … you will provide first-line support for all colleagues across the European business. You will be responsible for logging and responding to incidents, service requests and resolving support requests, ensuring that service levels and targets are achieved whilst providing great customer service. The service desk team … in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers) and self-service knowledge base articles. The role will include but is not limited to: Record incident and service requests in the central ticketing system (Jira More ❯

Chelmsford Area The Company: A global software company who provide cutting edge technology to the education sector is currently looking to extend the field service team who are responsible for their modern payment platform. With national growth of accounts they're looking for a motivated candidate to join their … business. The Role: Your role will be to visit customer sites, ensuring the maintenance and installation of their kit, which includes software upgrades, hardware installation, cabling and much more. The role is a great opportunity for a Junior who is looking for the opportunity to begin a career in … systems (Software Installs, Network Connectivity/Microsoft and Windows OS) Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues Strong customer service orientation to provide timely and efficient support Effective communication skills Valid UK driving license to travel to various sites A clear Disclosure More ❯

one of the UKs leading Cyber Security and IT Support providers, driven by strong values and a genuine passion for delivering seamless, people-focused service that truly makes a difference to their clients. Main Responsibilities for the successful New Business Development Manager: As a New Business Development Manager, you … in identifying, pursuing, and securing new revenue opportunities, ensuring the company sustains growth and financial health. Drive growth and expand the trading businessthrough proactive customer acquisition. Lead and manage the full B2B sales cycle, from generating and qualifying leads to processing orders, ensuring a smooth and seamless client experience … and pursue opportunities to upsell or cross-sell additional products and services to existing clients. Work closely with the presales team to develop tailored customer proposals and manage communications through to closure. Maintain comprehensive and up-to-date records of client interactions, project milestones, and contractual agreements. Conduct regular More ❯

one of the UKs leading Cyber Security and IT Support providers, driven by strong values and a genuine passion for delivering seamless, people-focused service that truly makes a difference to their clients. Main Responsibilities for the successful New Business Development Manager: As a New Business Development Manager, you … in identifying, pursuing, and securing new revenue opportunities, ensuring the company sustains growth and financial health. Drive growth and expand the trading businessthrough proactive customer acquisition. Lead and manage the full B2B sales cycle, from generating and qualifying leads to processing orders, ensuring a smooth and seamless client experience … and pursue opportunities to upsell or cross-sell additional products and services to existing clients. Work closely with the presales team to develop tailored customer proposals and manage communications through to closure. Maintain comprehensive and up-to-date records of client interactions, project milestones, and contractual agreements. Conduct regular More ❯

re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd … resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend one day per week acting as a First Line cover. What We're Looking For Proven experience … to diagnose and resolve hardware issues Knowledge of WAN, LAN and wireless facilities Why Join Us? Competitive Salary Pension 31 days holiday, increasing with service, plus have your birthday off Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym More ❯

This role will support the growth of the business as it continues to ramp up production capacity. Duties include: Identify and proactively address IT service and infrastructure risks Identify & implement innovative solutions to streamline day to day processes and keep up to date with new technologies Manage vendors and … internal customer service to agreed standards Manage the replacement cycle as well as day-to-day maintenance of the IT network and infrastructure on site, carrying out server management, maintenance and back-ups in line with best practice methodologies Oversee IT projects to ensure that they meet business More ❯

accurate records of sales activity through CRM tools. Submit monthly activity reports and detailed technical visit summaries. Work closely with internal teams to ensure customer satisfaction and successful order delivery. Present a professional image in line with the company's values and standards. Qualifications & Requirements - Sales and Technical Support … Sound understanding of mechanical/electrical engineering principles beneficial. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Excellent organisational and communication skills. Strong customer service focus with the ability to multitask and meet deadlines. What we can offer - Sales and Technical Support Competitive salary and performance-related More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team's customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

design improvement of existing products, to achieve performance improvements, cost-down targets and part obsolescence management. Provide technical support to the Quality, repair and customer services functions. Writing requirements, technical reports and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/ More ❯

they can manage projects and effectively engage, and build rapport, with customers at all organisational levels. Alacers training is delivered remotely, with travel to customer sites as needed for meetings and to support their initial onboarding journey. A major part of this role, however, will be designing, building and … driving license with the ability to travel to sites around the UK. Approachable and able to build rapport with contacts at all levels of customer organisations. Confident in talking to small groups of people or on a one-to-one basis. Comfortable using software to achieve tasks and composing More ❯

SCG Together, Managing Director – Wanted! About the role: SCG, one of the UK's largest & fastest-growing Managed Service Providers of Unified Communications, Connectivity & Cyber Security – is looking for a dynamic, driven, & super ambitious Managing Director for their SCG Together business. With full P&L responsibility you will drive … customers, public sector organisations, direct to market and via channel partnerships. With a Trust Pilot rating of 4.9, we have a reputation for outstanding customer service and great employee experience. You will receive a comprehensive package commensurate with the role along with the support and autonomy to power More ❯

maintain and support integration solutions both at a group level and country level across all our operating countries. We are focused on delivering outstanding customer service and commercially viable solutions whilst ensuring that our solutions are secure, stable and reliable. What youll do You support and functionally develop … a country or global level Analyse, optimize, design existing and new integrations in both A2A and B2B solutions Work with various standards: Industry, Computacenter & customer variances You will also work with many different connectivity methods and security practices Carry out third line support activities and configuration requests If you More ❯

maintain and support integration solutions both at a group level and country level across all our operating countries. We are focused on delivering outstanding customer service and commercially viable solutions whilst ensuring that our solutions are secure, stable and reliable. What youll do You support and functionally develop … a country or global level Analyse, optimize, design existing and new integrations in both A2A and B2B solutions Work with various standards: Industry, Computacenter & customer variances You will also work with many different connectivity methods and security practices Carry out third line support activities and configuration requests If you More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a More ❯

ServiceNow Administrator to join our clients’ Cambridge Facilities Management team. In this role, you will support our ServiceNow system, ensuring the highest level of customer care and service. You will be responsible for maintaining system continuity, engaging with stakeholders, performing system testing, developing analytics, monitoring SLAs, and responding to … projects as required. Business Analysis: Provide analytical support for various business projects. General Activities: Develop strong working relationships with customers, stakeholders, project teams, and service providers. Adhere to established procedures, processes, and standards. Use initiative to anticipate and resolve issues promptly and effectively. Motivate and assist in the development … Foster a culture of continuous improvement and best practices. About You: IT Skills: Strong IT skills with excellent knowledge of the Microsoft 365 suite. Customer Focus: Polite telephone manner and a positive attitude towards customer service. Interpersonal Skills: Ability to interact diplomatically and tactfully with people at all More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯