24 of 24 Service Management Jobs in East Anglia

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital … Services Management Team, you will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the … Configuration Management Database (CMDB) and Software Asset Management to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service More ❯

please read on……. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence we’re looking for candidates, you are comfortable in a client facing … role, proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

then please read on. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence were looking for candidates, you are comfortable in a client facing role … proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings with … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

Location: Basildon | Full-time | 18-month Graduate Programme Start date: September 2025 Department: Client Service Management Are you a recent graduate who enjoys building relationships and solving problems? We’re looking for someone who’s organised, analytical, and confident communicating with clients and teams alike. Join us at … career in client relationship management. Over 18 months, you’ll learn how we support and deliver for our clients daily working closely with Client Service Managers, Account Managers, and Relationship Directors. You’ll also have a mentor to support you, access to a graduate network, and clear opportunities for … progression, with the aim of becoming a Client Service Manager at the end of your programme. What you’ll be doing: Be a direct point of contact for assigned clients Support the day-to-day management of client service queries and tasks Work across teams to help More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when … necessary. Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate More ❯

available) About the Role Are you a recent graduate or currently studying in Norwich and looking to kickstart your career in data governance and service management? We’re seeking an organised, driven, and detail-oriented individual to join a fast-paced team supporting data and service functions … in a growing professional environment. This is a fantastic opportunity to gain hands-on experience in governance, risk management, and stakeholder collaboration while developing your professional skillset in a structured and supportive setting. What You’ll Be Doing Coordinating monthly and quarterly data governance and service reports for … team. Comfortable using Microsoft Office (especially Excel, Word, and PowerPoint); knowledge of Visio or SharePoint is a bonus. Interested in data governance, risk, and service operations in a professional environment. This role is ideal for: A recent university graduate seeking their first full-time role. A student in Norwich More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the internal ticketing system. Direct unresolved issues to the next level of support personnel Help create technical documentation and … manuals (KA) for known issues. Image and deploy Laptops/Desktops/Tablets to end users. Asset Management (stock level check, tracking, receiving, preparing and shipment of assets To provide VIP support as required, includes expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training More ❯

purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers. To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence … Minimum of five years of experience in at least two IT solution development disciplines, including Integration architecture, integration development, middleware, database/data lake management or cloud integration development. Delivering technology projects within a fast-paced business, medium sized organisations. Working in a controlled environment with experience, knowledge, and … Snowflake. Knowledge of various aspects of a technology architecture like integration, networking, data, API, and security. Knowledge of information principles, processes, and Master Data Management (MDM). Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Understanding of IT standards and More ❯

tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits …/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of MS Office More ❯

both internally and externally. Create strong working relationships from director to field level to ensure PayPoint initiatives are effectively briefed by branch/area management Ensure the contracted relationship governance programme is implemented and maintained Ensure regular key senior stakeholder meetings are implemented and maintained Create cross-functional relationships … Achieve the agreed internal and external reporting deadlines in line with business requirements Retailer contract ownership to ensure long term mutually beneficial agreements. Monitoring, management, and ownership of internal and external KPIs. Identifying, creating, and closing new/additional product opportunities, with input and collaboration with Product Management and IT functions. Commercially negation of the above to ensure optimal results. Prioritisation and management of retail initiatives according to their strategic importance and revenue potential of each retailer. Ownership of retailer related issues as appropriate and escalation/resolution within PayPoint (and externally) as required Qualifications and More ❯