1 to 25 of 76 Customer Experience Jobs in East London

team to build a community of learning and promoting emergent delivery practices to improve delivery of value to the organisation (e.g., agile & lean) Ensure projects deliver measurable improvements to customer experience, operational efficiency and value of business Collaboration & Leadership Support the IT delivery team in implementing good business analysis practice across the group Help establish and refine delivery … Stay connected and informed with industry trends to ensure tools and methodologies remain cutting-edge Look for continuous improvement in the methods of working and best practice Technical Knowledge & Experience Experience in delivering complex technology-enabled change projects and programmes preferably within a group matrix and retail, leisure or hospitality industry Relevant project management certification (e.g., PMP, PRINCE2 … certifications are desirable Strong proficiency in project management tools and modern delivery methodologies Excellent stakeholder management and communication skills, with the ability to influence at all levels Experience managing cross-functional teams, including third-party vendors Strong financial acumen, with experience managing budgets and forecasts Experience with customer-facing systems (e.g., self service POS) and internal More ❯

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

the high street. About the role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing channels, promotions, customer metrics … Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive effective customer segmentation and profiling to produce qualified, relevant and timely communications. Work closely with stakeholders to optimize conversion through a world-class customer experience. Promote the ‘voice of the customer’ across all Dune London business units. Operations Analyse the online sales channels and More ❯

the achievement of annual revenue and operating expenses targets. You will oversee these business operations and sales optimisation through system and process re-engineering, with a focus on marketing, customer experience, and order lifecycle management. This is a hybrid role - our office is located in the Hammersmith area in London. We are open to applicants based outside of … and external partners to improve the content strategy for each channel to grow the awareness of the Mighty Jaxx brand. Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) for smooth fulfilment, ensuring a high level of customer satisfaction. Work with key stakeholders to develop terms that deliver optimal volume, profit, and customer … e-commerce reporting tools, Google Analytics, Tableau and Excel for performance analysis. Strong analytical skills with the ability to interpret sales and performance data to drive business decisions. Prior experience preferred in managing multi-region e-commerce operations, marketplace negotiations, and partner relations. Excellent stakeholder management, negotiation, and communication skills. Ability to manage multiple priorities, adapt to new platforms More ❯

before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations. Key Responsibilities Implementation Phase Lead the end-to … testing protocols and quality assurance processes throughout implementation Ongoing Management Phase Manage and optimize CRM system performance across the entire gallery network Develop and implement CRM strategies to enhance customer engagement and retention Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance Ensure consistent CRM usage and best practices across all gallery locations Provide … and support to gallery teams nationwide Monitor system performance and coordinate with technical teams for maintenance and updates Drive continuous improvement initiatives to maximize CRM effectiveness Essential Requirements Proven experience implementing CRM systems - this is critical for success in this role Strong project management skills with experience managing complex, multi-location rollouts Excellent understanding of CRM platforms (Salesforce More ❯

a confident and driven individual to join our team as the Ecommerce Manager. In this role, you will work cross-functionally with various teams to ensure a seamless online experience, from product merchandising and content creation to financial forecasting and budget management, ultimately aiming to increase revenue and enhance brand perception in the digital space. Key Responsibilities:- Oversee daily … HK, UK, retail, studio) for internal teams and accountants Optimise stock allocation between warehouse and store; manage weeks cover, recuts, and forecasting of bestsellers Oversee returns process and implement customer experience improvements Manage relationships with third-party logistics providers, ensuring smooth order fulfilment and reverse logistics Collaborate with warehouse on inbound/outbound product, delays, and stock integrity … Oversee customer service team or functions to ensure timely, high-quality resolution and insights Review and improve customer journey touchpoints to ensure a premium brand experience Analyse customer feedback and requests (e.g., back-in-stock alerts) to inform stock and product strategy Produce weekly and monthly ecommerce performance reports and KPIs Lead ecommerce trade meetings with More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

your chance to become part of a dynamic, cross-functional team that drives innovation through data. You'll work across departments, connect insights to actions, and help shape both customer experience and business performance. Why This Role is Great In this role, you’ll have the opportunity to: Translate complex data sets into compelling insights that inform high … results are communicated and understood across the business Stay on the leading edge of BI technology, promoting best practices and innovation within the team About You You’ll bring experience in analytics, a knack for problem-solving, and a curiosity that drives you to dig deeper. Here's a snapshot of what you’ll be working with and building … on: A solid foundation in SQL and the ability to interrogate complex datasets Hands-on experience with data visualisation tools like Tableau or Power BI Comfort communicating insights to both technical and non-technical audiences A background in data analytics, business intelligence or a similar field (ideally with 3+ years’ experience) A degree in a numerate subject or More ❯

Strategy: Collaborate with clients to understand their business objectives and deliver tailored digital strategies. Able to provide strategic guidance on how to leverage IT solutions to enhance operational efficiency, customer experience, and market competitiveness. UI/UX Design Expertise: Experience in designing and optimizing intuitive, user-centered digital interfaces for financial products and services, ensuring an engaging … of innovation within the organization, encouraging the exploration of new technologies and design methodologies. Your Role Bachelor's degree in Computer Science, IT, Business, or a related field. Proven experience (3+ years) as a Digital Consultant with a focus on the financial services sector. Strong understanding of UI/UX design principles and experience with design tools (Sketch … Figma, Adobe XD, etc.). Hands-on experience in developing and implementing go-to-market strategies for digital products. Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders. Demonstrated ability to collaborate effectively with cross-functional teams (development, marketing, sales). Ability to thrive in a fast-paced, dynamic environment and More ❯

Product Owner – Neve Jewels Location: London Job Type: Full-time, Permanent Salary: Competitive, based on experience About Neve Jewels Neve Jewels is a leading diamond jewellery company, pioneering a digital-first approach to luxury retail. With a strong international presence, we are redefining the jewellery industry through innovation, craftsmanship, and customer-centric experiences. Role Overview As a Product … Owner, you will be responsible for driving the development and enhancement of Neve Jewels' digital platforms, ensuring seamless customer experiences and supporting business growth. You will work closely with cross-functional teams, translating business needs into actionable product strategies. Key Responsibilities Define and communicate the product vision and roadmap aligned with business goals Collaborate with stakeholders to gather requirements … with UX/UI designers and developers to deliver intuitive and engaging digital experiences Manage the end-to-end product lifecycle from concept to launch and continuous optimisation Analyse customer feedback and market trends to refine the product Ensure integration across e-commerce, payment gateways, and CRM systems Monitor KPIs and use data to drive product decisions Act as More ❯

the heart of London. We're looking for a Junior Data Scientist eager to apply their analytical and modelling skills to support data-driven decisions that improve performance, enhance customer engagement, and increase profitability across the retail value chain. Your Responsibilities: Analyse consumer and sales data: Work with large, complex datasets to uncover insights on shopper behaviour, purchasing trends … and retail performance. Support predictive modelling: Collaborate on machine learning models to forecast demand, optimise inventory, and personalise the customer journey. Develop retail data solutions: Build algorithms and tools that drive smarter pricing, promotion, and merchandising strategies. Cross-functional collaboration: Work closely with marketing, merchandising, and product teams to align data science initiatives with business goals. Data storytelling: Design … dashboards and visualisations that translate data into actionable insights for business stakeholders. Requirements: Bachelor’s degree in a STEM field: Statistics, Mathematics, Computer Science, Engineering, or similar. Programming proficiency: Experience with Python and SQL for data analysis, manipulation, and basic modelling. Understanding of machine learning: Exposure to predictive modelling techniques, particularly in Time Series Forecasting, NLP, or Recommendation Systems. More ❯

Analytics: Monitor key product metrics, analyse user behavior, and generate insights to inform product decisions. - Process Optimisation: Develop and improve operational processes to enhance efficiency and improve user and customer experience. - User Support: Act as third line support to the support teams, troubleshoot product issues, and work with the Tech Team to drive resolutions. - Documentation & Training: Work with support … and maintain detailed product documentation, create training materials, and support internal teams in understanding product functionality. Optimise adoption with new tools and learning methods. Qualifications - 2-3 years of experience in product operations, product management, or a similar role. Bonus points for experience in real estate or PropTech generally. - Strong analytical skills with experience in product analytics … desirable (e.g., Mixpanel, Heap, Google Analytics). - Excellent communication and stakeholder management skills. - Experience with Agile methodologies and working with cross-functional teams. - A customer-centric mindset with a strong understanding of user needs in the property space. - Ability to thrive in a fast-paced, rapidly evolving environment. Why Join Us? - Opportunity to work at the forefront of More ❯

chance to work in a high-growth environment where your ideas and input will be genuinely valued. Why This Role is Great Use data to identify opportunities for improving customer journeys through testing and experimentation Build visual dashboards that help teams make data-informed decisions with ease Share insights that influence decisions across areas such as customer acquisition … work and contribute to a culture of continuous learning and improvement About You You will get to work with useful tools and meaningful projects while continuing to build on experience in: Data analysis, business intelligence, or related reporting work Using SQL or Python to extract and manipulate data Creating visual dashboards with BI tools such as Tableau or Power … such as mathematics, data science, or computer science is helpful. Nice to Have Familiarity with A/B testing or product experimentation An interest in digital journeys and enhancing customer experiences Experience with tools like Google Analytics or similar platforms A curious mindset and enthusiasm for solving real-world problems through data What’s in It for You More ❯

insight. We are looking for a hands-on analytical thought leader who will help the team make great data-driven decisions. You will identify opportunities for deep analytics on customer behaviour and site performance, working with the multi-disciplinary members of the team, as well as other key people and stakeholders from across the business, as well as supporting … are the most effective ways to improve conversion? How do different pricing or product models perform across segments, and what drives long-term value? What patterns exist in returning customer behaviour across platforms, and how do incentives influence their likelihood to return? How do returning customers behave across different platforms (web vs app), how frequently do they return, and … youll work on: Youll join our product team working on the user-facing journeys and experiences that power the business. Youll derive strategic insights from our digital marketing, user experience, and commercial data to drive business strategy, marketing investment, and funnel optimisation enabling you to meaningfully improve both customer experience and business outcomes. Youll work with modern More ❯

Client Transition Project Mangers. The Team Leader plays a crucial role in guiding a team toward successful project completion. The ideal candidate will be a skilled Project Manager, with experience in Managing high-profile key clients and leading a successful team ideally within a Fintech company with the ability to focus more on team building and communication, ensuring the … line with regulatory requirements and internal governance. Ensure all departmental policies, procedures and processes are fully documented, continuously assessed for effectiveness and meet the highest standards of quality and customer expectations. Implement, manage and take responsibility for 'best in class' project governance methodologies, standards, documentation and practises and ensure the team adhere to all processes. Customer Relationship Management … your own team to ensure resource planning and assignment are in place to achieve seamless execution and delivery. Resolve any barriers, issues or concerns promptly to ensure a positive customer experience and continuous improvement. Communicate effectively with internal and external stakeholders to ensure alignment on service delivery goals and expectations. Facilitate regular meetings and updates to keep all More ❯

revenue growth or retention by solving the needs of our customers Internal teams who interact with the partnership team feel well supported and priorities are clear across the organization Experience: 3–5 years in partnerships, ideally in POS, payments, or B2B tech Experience working across legal, product, and commercial teams Background in global SaaS or fast-growth tech … do for your health Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year LinkedIn Learning: At Lightspeed we believe in having a growth … Who We Are Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. … As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to our best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team … of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer More ❯

Head of CRM London, Full Time, Salary based on experience Why you should join us! At Materials Market, we are transforming how construction materials are bought and sold. We're building the UK’s most advanced procurement engine for bulky building materials - one that transforms a fragmented, localised supplier base into a powerful, dynamic network that delivers unrivalled price … shaping personalised journeys, and building loyalty that drives repeat behaviour. This role sits at the core of our growth strategy, powering better retention, relevance, and repeatability across our three customer segments: Trade Ecommerce, DIY Ecommerce, and MaterialsPro. Reporting to the CEO and embedded in the marketing team, you'll own the customer contact strategy - leading lifecycle comms that … -side outcomes across acquisition, retention, and loyalty ● Own customer segmentation - defining, evolving and activating cohorts across the funnel, in collaboration with stakeholders across marketing, growth, product, and CX ● Lead CRM messaging, proposition development, and go-to-market plans for new products, features, and tools - ensuring sharp, targeted comms that scale adoption ● Develop and execute our B2B/supplier More ❯

environment. Job Responsibilities as the Product Owner: Lead the development and rollout of data products that provide reliable and high-quality data to support analytics, machine learning, and personalised customer experiences. Collaborate across departments, including marketing, operations and others to design data solutions. Act as the point of coordination between stakeholders, data professionals, engineers, and governance teams, managing the … and continuously delivering the objectives. Communicate business needs into a prioritised backlog for delivery teams, ensuring solutions are aligned with the vision of the business. We are looking for: Experience as a Product Owner, Product Manager or Agile BA. Proven experience overseeing data products or platforms, particularly customer data platforms. Understanding of ETL/ELT workflows, APIs More ❯

critical role in driving product strategy through data. Your responsibilities will include: Leading the design, implementation, and analysis of A/B tests to assess product performance and enhance customer experiences Using SQL to extract, analyse, and visualise product data, delivering actionable insights that support decision-making Collaborating closely with Product, Engineering, and Marketing teams to define KPIs and … success metrics Building and maintaining dashboards and reporting tools to provide real-time visibility into product performance YOUR SKILLS AND EXPERIENCE The ideal Lead Product Analyst will bring: Significant experience in a product analytics role, with deep expertise in A/B testing and experimentation Advanced SQL skills and a strong ability to query and manipulate complex datasets … Familiarity with data visualisation tools such as Tableau or Power BI Proven experience working with large datasets, including data cleaning and validation Excellent communication skills, with the ability to distil complex analytical insights for diverse audiences THE BENEFITS A competitive base salary of up to £90,000, alongside a range of benefits and the opportunity to shape product direction More ❯

teams supporting the event, maintaining pre- and post-show communication, and creating reports to track actual expenditures, etc. ensuring cost effectiveness and timelines are met Manage and execute Notified customer events, including Customer Summit, Advisory Board, and regional events Establish and maintain a professional relationship with various company vendors to ensure order specifications are correct and timelines are … using CRM and other marketing tools Negotiate and execute contracts for large- and small-scale events Stay up-to-date with the latest event marketing trends, technologies, and strategies Experience Minimum Qualifications: Bachelor's degree required from an accredited college or university with major coursework in Marketing, Communications, Business Development or related field required Minimum 5+ years B2B digital … marketing experience, preferably in the software/technology industry Proven experience as a Field Marketing Manager, with a strong passion for creating customer experiences that wow Demonstrated ability to manage budgets, timelines, and multiple projects simultaneously Experience working with vendors and contractors to execute successful events Excellent written and communication skills Strong analytical skills and experience More ❯

/taker alignment and address liquidity gaps Join client discussions where needed to provide quantitative context on flow behavior and platform usage What You Bring 1–3 years of experience in a financial markets, e-trading, or data analyst role Proficiency in Python, R, or KDB+/q for data processing and visualization Familiarity with market microstructure, FX trading … Engineering, Finance, or related quantitative field Familiarity with SQL, Excel, or BI tools for reporting is a plus Interest in working at the intersection of trading systems, data, and customer experience Bonus Points For: Experience with FIX protocol Building tools or scripts for use in trading operations or liquidity management Prior exposure to institutional client onboarding or More ❯

a simple, flexible, and scalable platform. How will you add value to the OpenPayd journey? Working in a dynamic, fast-paced environment with industry-leading colleagues who have the customer experience at the forefront of their daily activities Delivering training within the department and mentoring 1st and 2nd line staff as well as new starters Conducting quality assurance … suspicious activity Working closely with the tech teams to automate the onboarding process The ideal candidate will have the following: An expert in Compliance with a comprehensive knowledge and experience within Financial Services Compliance with min of 5 AML experience In-depth knowledge of AML, CTF, and Financial Services regulations, as well as industry best practices for robust … AML Frameworks Background in CDD and ongoing assurance of complex client types and corporate structures Proven experience in the UK/EU regulated financial services sector - preferably within a fintech, challenger bank, correspondent banking, or consultancy firm. Experience working with Digital Asset service providers is beneficial The ability to self-manage, organise competing priorities effectively and meet deadlines More ❯

its Executive team. Working closely with senior management and reporting to the Director of Commercial Finance, you’ll provide data-driven insights to enhance operations, improve sales, and drive customer experience. What you’ll be doing: Developing reports and analysis to support operational and retail performance. Creating business cases for investments and strategic initiatives. Identifying trends, risks, and opportunities … using advanced analytics. Requirements: Strong data and analytical skills (SQL, Advanced Excel, Power BI with Python/Amazon RDS desirable) Experience in operations, retail, or multi-site businesses. Proven consulting skill-set Ability to translate complex challenges into actionable insights. If you have a passion for data-driven decision-making and commercial strategy, we’d love to hear from More ❯

you’ll work closely with the Digital Marketing Manager, agency partners, and internal teams to ensure the successful delivery of the new site. You'll also contribute to enhancing customer experience and improving marketing automation across digital channels. Key Responsibilities: Website Rebuild Support Assist in managing the full website rebuild lifecycle on Umbraco. Coordinate with internal teams and … identify bugs, and ensure resolution. Organise and upload all web content and assets into the new CMS. Help ensure a smooth launch and post-launch website performance. Digital Marketing & CX Work to improve the user experience and engagement on the new site. Support marketing automation strategies to boost conversions. Ensure website content aligns with ongoing campaigns. Monitor site performance … and suggest improvements. Required Skills & Experience: Prior experience with website rebuilds; Umbraco knowledge is a plus. Strong project coordination and time management skills. Familiarity with SEO best practices and tools like Semrush. Experience working with digital assets and UAT processes. Understanding of digital customer experience and marketing automation. Excellent communication and collaboration abilities. Personal Attributes More ❯