12 of 12 Service Delivery Jobs in East London

user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network … user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to … IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre’s broader digital infrastructure and service delivery.This role is primarily based in centre (Stratford) 5 days a week.ABOUT THE ROLE To provide end-user support for Study Group systems at the location at which the … role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms … but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues More ❯

and PC implementation and optimisation Understand and detailed planning and designing for customer's PC and Network PC/Network/Desktop Security element configuration including day-to-day service delivery Migration planning and execution Support PC and Call Centre system (incl DC server) Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation … for new features and services Establish and cease PC/Desktop Security systems Project and service delivery schedule management Careful consideration to ensure profitable systems and implementation Utilize/update ticketing system Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl … and verbal communication skill in English (Speaking Japanese would be an advantage) Ability to investigate and source answers to various email and telephony enquiries about technical issues Proven customer service experience Strong time management/multi-tasking & organisational skills Strong work ethic Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service More ❯

seeking an experienced and proactive Senior IT Technician to join our IT team. This is a key role in supporting, maintaining, and developing our IT infrastructure while ensuring outstanding service delivery across the organisation. Key Responsibilities Deliver 2nd and 3rd line support across a multi-site organisation Maintain and troubleshoot networks, servers, hardware, and software systems Manage Active More ❯

in approach, systems, and processes, and ensuring that all transformation projects adhere to a strict change control process. Main duties of the job Key Responsibilities:Deliver a client-focused service that promotes excellent customer service and good working relationships.Manage all problems and changes within an ITIL-based framework, including new business planning, Change Advisory Board (CAB), and the … production of management information.Oversee the Configuration Management Database (CMDB) and assess the impact of transformation projects on service delivery.Plan, monitor, and record software license and hardware assets to ensure compliance with vendor contracts.Communicate effectively with a range of internal and external staff, maintaining a professional demeanor and delivering client-focused support in line with Trust values.Lead and motivate a … team, ensuring high standards of service delivery and staff development. About us We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our More ❯

European Information Technology has been in the retail environment for over 15 years and has a vast portfolio of clients we work with. Our aim is to provide a service to customers meeting their IT needs generally, but also including Installation of network infrastructure, Point of Sale rollouts, Maintenance, Chip & PIN deployments, WiFi and IT procurement. About the Role … you are working in accordance with Health & Safety regulations Working on any documentation that may assist with the process to ensure we continue to develop and improve upon our service delivery Answer and redirect all incoming calls and emails as appropriate Update stock system and keep accurate at all times Boxing & labelling of equipment Logging equipment into the … stock management system Moving and managing of stock items Picking and labelling of stock Dispatching stock Loading and unloading of delivery vehicles Counting of stock for stock checks You'll have Picking experience, used to working in warehouse environment Experience working within a technology environment an advantage although full training given Health and safety savvy and able to use More ❯

of planned downtime Revise, maintain and test business continuity plans for MM Develop a basic working knowledge of related systems and processes Relationship and key contacts Internal Supply Chain, service delivery, Finance (including tax,) and DIO teams across the UK, Europe and Asia IT development and support teams External supply chain partners What we look for 5+years experience More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

Server Engineer. Server Engineer - Responsibilities: Provisioning, detailed planning, design and implementation of core systems and services, including hardware, software, servers and applications. Network element configuration including day-to-day service delivery. Network and server implementation and optimization. Consideration of the most profitable system and implementation methods. Creation of handover documents, providing internal training as necessary. Documentation for implementation and … troubleshooting with relation to company divisions and external customers if required & escalation contact (if necessary, outside of working hours) Maintain secure operations and keep the environment tidy. Project and service delivery schedule management. Project and service delivery arrangement with HQ and European Branches. Periodical status report to your line manager. Endeavour to reach the project target More ❯

Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration More ❯

Global Infrastructure Lead , you'll be responsible for maintaining high availability, performance, and security of all network systems, while overseeing a skilled team of network engineers. You'll ensure service levels are met across the board, work closely with third-party providers, and play a key role in shaping the firm's evolving global network strategy . Key Responsibilities … line with SLAs and business requirements. Lead or contribute to major network projects, including an ongoing SD-WAN transformation . Collaborate with internal teams and external vendors to optimize service delivery and network evolution. Identify and implement process improvements to enhance operational efficiency and service quality. Maintain strong documentation, reporting, and compliance standards. Requirements Proven experience in More ❯

Onsite Contract and Service Delivery Manager - Static Site Security Systems - South East London Account Managed a Large static site, Been Service Delivery Manager for a Building where you've made sure Security systems are installed and serviced? BENEFITS - for Onsite Contract Manager/Service Delivery/Account Manager- Security Systems - London Up to … REQUIREMENTS - for Onsite Contract Manager - Integrated Security Systems - London Be working in South East London, so can visit a major site and manage the Maintenance and Installation, assets and service level agreements for security systems this NSI company is responsible for maintaining and upgrading in London. You will have Electronic Security skills of higher end Security systems like IP … have own security or fire and security engineers on site. You may be a Contract Manager., Single site Operations Manager (Fire and Secuirty or secuirty), Technical Account Manager or Service delivery Manager or similar - with experience in a NSI, NACOSS, SSAIB installer or where your engineers maintain CCTV and ACcess systems on site. If you are a Security More ❯