8 of 8 Service Delivery Jobs in East London

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety … BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet … the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA More ❯

/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems … Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like … Microsoft Windows 11/servers, MS Office and Antivirus software’s General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … at a senior level in line with your Account Plan. As the Service Director you will interface with Delivery, GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. Youll … work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a More ❯

As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry. Key Responsibilities: Project and Maintenance Support: Assist in … planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met. Monitor project and support status, proactively identify issues, and escalate to senior team members as needed. Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration. IT and Technical Support: Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and … or updates to ensure smooth adoption. Customer and Stakeholder Engagement: Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries. Build strong relationships with customers, team members, and external stakeholders to support service delivery. Coordinate meetings and follow up on action items to drive project success. More ❯

Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key enterprise clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts Partner with the CEO and SVP of Growth to shape the company's customer … success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You Proven experience managing large accounts, ideally within financial services, fintech, or SaaS environments Strong technical acumen to act as a bridge between clients and More ❯

This is an opportunity to take ownership of a high-performing support function in a fast-paced trading environment, providing guidance to a global team and ensuring first-class service delivery across business-critical systems. The Role You will lead a small but impactful support team, ensuring operational stability across a large-scale international user base. With direct … responsibility for mentoring engineers, refining processes, and driving service improvements, you’ll play a pivotal role in how the business delivers technology to front, middle, and back-office teams. You will act as the key escalation point for complex issues, working closely with development, infrastructure, and trading support groups to resolve problems quickly and effectively. Proactive monitoring, incident management More ❯

considering long-term sustainability in all our decisions. In this new role, you will support GPS in expanding and leveraging a network of international partners. This will enable the delivery of professional services skills and capabilities to meet the needs of our customers in regions and territories outside of our core operating countries of the UK, France, and Germany. … develop the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … in the qualification of international opportunities, advising on the best use of the existing international partner network and/or the need to source potential new partners to provide delivery capabilities. Working collaboratively with Partner Management colleagues across Computacenter you will source the most appropriate skills and experience (CVs/profiles) to meet customer requirements to ensure quality delivery More ❯