Customer Service Manager
- Hiring Organisation
- XMA
- Location
- Nottingham, England, United Kingdom
consistently achieved. A key part of the role will be identifying where things can work better. You’ll use operational data and Power BI to understand demand, capacity and risk, while driving continuous improvement through root-cause analysis, process simplification, standardisation and automation. You’ll also: Take ownership of escalations … customer service, ERP or ticket-management systems. Experience within a technology, distribution or B2B environment would be particularly valuable, as would experience with Power BI, Halo, Ivanti, Prism or similar platforms. Lean, Six Sigma, ITIL or other Continuous Improvement qualifications would also be advantageous. Inclusion ...