8 of 8 Customer-Centricity Jobs in the East Midlands

technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service More ❯

onboarding journeys, card issuance, and payment processes. You will play a key role in defining requirements, optimising business processes, and supporting the delivery of compliant, efficient, and customer-centric banking solutions. Role Overview: Job Title: Onboarding & Cards, Payments Business Analyst (Banking) Location: Northampton/Hybrid - 2 days per week onsite (non-negotiable) Contract Type: Contract Duration More ❯

meaningful digital experiences. Working closely with senior leadership and the Principal Product Manager, your team will set ambitious goals (OKRs), align strategies, and transform insights into innovative, customer-centric features. Your Impact As an experienced HR professional and product leader, your decisions will shape the success of our People First product suite and directly influence our More ❯

We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer. This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian More ❯

compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented More ❯

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged More ❯

helping businesses succeed through insight-driven account growth and data-led solutions? We’re recruiting for a market-leading technology company recognised for its innovative digital platforms, customer-centric culture, and strong brand reputation. They’re looking for a talented Key Account Manager to manage and grow a portfolio of existing business clients across the North More ❯

companies to discuss pain points, explain solutions, and close sales. This will be an office-based position with regular travel required. The ideal candidate will be a customer-centric Solutions or Sales Engineer with a background in MSPs or IT Solutions. Candidates must have a full drivers license and have a broad experience with solution-based More ❯