2 of 2 Performance Improvement Jobs in East Sussex

of new processes and operational improvements, ensuring regulatory compliance and quality assurance standards are not only met, but exceeded Utilising data insights to identify trends, opportunities and areas for performance improvement, turning insight into action and supporting wider business change, including systems improvements, digital journey enhancements and operational design projects Leading the development of our operations, ensuring our … and that we're all achieving operational KPI's while delivering against leakage and quality targets and improving settlement efficiency Inspiring, coaching and developing teams to deliver consistently strong performance (with a focus on the customer and quality) and building an engaged culture, promoting open communication and ensuring each colleague understands how they contribute to the bigger picture Essential … Proven experience of being a strong operational leader - someone who has led high performing, customer focused operational teams and has been involved in the implementation of process change and performance improvement Strong ability in interpreting data and MI to drive decision-making Experience of managing outsourced relationships and aligning them to business objectives Ability to handle and control More ❯

of Operational Reporting & Analytics will lead the strategic design, development, and delivery of operational reporting and analytics across operations. This role is critical in enabling data-driven decision-making, performance improvement, and regulatory compliance within the Hastings operations value chain. The postholder will work closely with senior leadership, data engineering, and the operational teams to ensure reporting capabilities … for operational reporting and analytics aligned with both operational and company goals Lead and inspire a team of reporting specialists and data professionals to deliver high-impact insights and performance metrics Partner with operational functions to identify performance drivers, opportunities, and risks through advanced analytics Drive continuous improvement in MI/BI reporting capabilities and data visualisation … outcomes Essential skills/experience: Proven experience in a senior reporting/analytics role within the insurance or financial services industry Strong background in operational reporting, KPI development, and performance tracking Advanced knowledge of BI tools (e.g., Power BI, Tableau) and data platforms (e.g., SQL Server, Snowflake) Excellent leadership, stakeholder management, and communication skills The interview process Our interview More ❯