20 of 20 SLA Jobs in East Yorkshire

support to all staff Responding to incidents and requests reported via all mediums Ensuring incidents and requests are accurately recorded and responded to within SLA Maintaining and updating incidents and requests Alerting senior team members of recurring incidents and potential issues Keeping customers updated Escalating problems to senior team members More ❯

continuous improvement culture. Ensure all infrastructure documentation is fit for purpose and fully maintained. Manage helpdesk activities requiring infrastructure resource expertise to fulfil obligations (SLA’s) and ensure a high standard of service delivery. Manage all infrastructure projects (including budgets) and provide management reports to promote the visibility of activities More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will become an integral part of our customer's More ❯

level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems More ❯

provide coaching and feedback to strive for Closures at first contact. Provide performance, call & email statistics for Management. Establishing and setting department KPI’s & SLA's together with the Guest Services Director for team members tasks and effectively manage and motivate staff to achieve. identify needs/coach/educate More ❯

of customer cases/escalations and handle through to resolution. Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and have support and development to move into a More ❯

of customer cases/escalations and handle through to resolution. Experience of working in a fast-paced, business-to-business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and have support and development to move into a More ❯

engineer leave requests and creating daily and on-call working rosters based on availability. Ensuring at least 85% of requests are responded to within SLA by efficiently and effectively planning the engineer resource and workload. Liaising with third parties where subcontract labour is used for specialist work or in remote More ❯

Responsibilities: Review all monitoring alerts received daily and ensure all merchant information is correct and up to date. Keeping in line with the set SLA to ensure daily batches are cleared. Analyse merchants company documents and conduct due diligence where required. Complete periodic reviews across the DNA Payments estate, maintaining More ❯

service improvements and managing IT service delivery, including financial management Service-oriented with strong partnership-building skills Experience managing external service providers Skilled in SLA development and management Experience developing services to meet evolving business needs Practical knowledge of AzureDevOps, JIRA, or similar tools supporting Agile methodologies Ability to lead More ❯

ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution, and SLA compliance Identify trends and implement continuous improvements Collaborate with internal teams and engage with key clients and vendors Use data and reporting to make decisions More ❯

runs smoothly. Duties will include: Ensuring that an effective pension administration service is provided to all clients Ensuring that client work is completed with SLA's and deadlines Handling more complex pension tasks such as calculations and scheme project work Being a point of contact for a portfolio of clients More ❯

Warehouse Manager to join their growing team. The Data Warehouse Manager will oversee the data warehouse team, ensure scheduled jobs run error-free within SLA, and support analytics and data mining using SAS as the primary tool for MI/BI production. Nice to have skills: At least 3 years More ❯

This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging : Assist with the physical racking and staging of servers, switches, and other hardware … securing cables and ensuring proper cable management. Troubleshooting and Resolution : Provide troubleshooting support for hardware and network issues to avoid service disruptions. Compliance with SLA : Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement. Documentation : Maintain accurate records of all activities, including … the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA. SLA : We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement. Note : Only local candidates in More ❯

with business readiness activities. Contribute to the development and rollout of operational readiness runbooks in partnership with business stakeholders. Ensure all service level agreement (SLA) requirements are discussed, agreed upon, and documented with relevant departments. Essential Skills and Experience Proven experience as a Business Change Lead, Project Lead, or Business More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

chat. Dealing with, but not limited to, billing enquiries, technical issues, swapping/ordering terminals, product logistics, ordering stock. Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support. Working on systems such as Salesforce, online telephony platforms and other … of customer cases/escalations and handle through to resolution. Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and join a fast-growth fintech where you’ll More ❯

incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional … live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations More ❯