Service Desk Team Leader - Software
- Hiring Organisation
- Reality Solutions Ltd
- Location
- Hull, North Humberside, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction ...