2 of 2 1st Line Service Desk Analyst Jobs in the East of England

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. … As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk More ❯

About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. … will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide first line technical support, answering support queries via phone, email and ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level … of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use of computer equipment and peripherals including telephone and mobile devices by providing necessary training and advice Where relevant, arrange for external support when incidents cannot More ❯