1stlinesupportengineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and … We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯
1stlinesupportengineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making … We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯
FirstLineSupportEngineer Beacon IT is hiring a FirstLineSupportEngineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing … for incoming calls to the service desk • Monitoring ticketing system and triaging new tickets appropriately • Troubleshooting issues both remotely and on site • Escalating tickets as required to second line engineers • Configuring new equipment as per project specifications • Creating documentation for the knowledgebase • Willingness to participate in an on-call support rota and occasional pre-planned out More ❯
FirstLineSupportEngineer Beacon IT is hiring a FirstLineSupportEngineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯
1stLineSupportEngineer Norwich £24,000 - £27,000 DOE Annual Bonus, Private Healthcare, Long Service Bonus, etc, Are you an IT Technician/Engineer and feel like you’re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯
Letchworth Garden City, Hertfordshire, United Kingdom
Bennett and Game Recruitment LTD
1stLineSupportEngineer required for a leading provider of the latest cloud workforce management solutions with over 400 customers in all parts of the UK. This position will be based at their head office in Letchworth Garden City and the successful candidate will be based at their office full time. Full training … will be given to the right candidate, but a keen interest in IT is essential, along with a methodical and organised approach to work. 1stLineSupportEngineer Job Overview Understanding the functionality of Time & Attendance (T&A) software Triaging support issues as they are reported Updating support tickets … raised by customers Trouble-shooting issues reported by our customers 1stLineSupportEngineer Job Requirements Someone who is presentable, confident when speaking to customers and willing to learn Full training will be given to the right candidate, but a keen interest in IT is essential, along with a methodical and organised approach More ❯
