a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITILFoundationCertificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers … Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. MAIN PURPOSE OF JOB: To deliver day to day IT Business as Usual (BAU) support services, also, to support … key stakeholders within 7 days. • Accurately record, update and document service requests, problems and change requests using the ITSM system. • Support the implementation of ITIL ITSM processes and act as a permanent member of Technical Change Board. • Mentor IT Support Engineers to improve their knowledge and skills and manage More ❯
a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITILFoundationCertificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers … Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. MAIN PURPOSE OF JOB: To deliver day to day IT Business as Usual (BAU) support services, also, to support … key stakeholders within 7 days. • Accurately record, update and document service requests, problems and change requests using the ITSM system. • Support the implementation of ITIL ITSM processes and act as a permanent member of Technical Change Board. • Mentor IT Support Engineers to improve their knowledge and skills and manage More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
bedford, east anglia, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
Employment Type: Permanent
Salary: £33000 - £37000/annum 20 days holiday, Pension
Want to come and be a part of it? What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate … recommend changes to enhance overall efficiency and effectiveness. You will be responsible for delivering training and support to NOC staff on the newly documented ITIL-compliant processes. You will also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet … ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You will demonstrate strong understanding of ITIL standards and More ❯
