2 of 2 Performance Improvement Jobs in the East of England

well-established and innovative technology business based in the Cambridge area. This is a senior, high-accountability role responsible for the end-to-end performance of a busy service centre repair operation, ensuring delivery against customer SLAs, operational KPIs, and financial targets. You will take ownership of the operational … management of the service centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service. Working cross-functionally with engineering, operations, and commercial teams as well as partner networks, this is a role that combines strong operational leadership with technical credibility ...

training database (configuration control, backups, troubleshooting) Apply Instructional Systems Design (ISD) and DSAT methodologies and produce associated artefacts Support curriculum development, evaluation, and continuous improvement Engage stakeholders and manage issues via Jira Analyse training data and produce reports to support performance improvement Carry out configuration management using ...