2nd Line Engineer
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Bedfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
Handle 2nd line escalations from the service desk, diagnosing and resolving complex hardware, software, and network issues. Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. Troubleshoot Windows 10/11 desktops, laptops, mobile devices, and peripherals. Resolve issues related to Active Directory accounts, permissions, group membership … unlocks) Basic Group Policy understanding (applying/identifying issues) Printer, VPN, and network drive troubleshooting Microsoft 365 & Cloud Basics Microsoft 365 support (Outlook, Teams, SharePoint, OneDrive issues) Basic Exchange Online tasks (mailbox creation, permissions, shared mailboxes) Azure AD/Entra ID user and access support (password resets, MFA assistance ...