3 of 3 Ticket Management Jobs in the East of England

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand … service requests raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems. Key Responsibilities Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution. Monitor incident tickets within … incident management system and track progress through to closure. Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required. Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data. Validate reports produced by offshore ...

responsibilities will include: Managing and maintaining the DMS roadmap, ensuring alignment with business strategy Leading partnerships initiatives, including vendor engagement Leading the change management process Supporting digital transformation initiatives Providing guidance, insight and expertise to the leadership team regarding DMS direction Ensuring compliance and data integrity Working closely with … Troubleshooting the integrations between product and DMS The successful candidate will have: Experience in similar role in the automotive industry Experience working with Dealer Management Systems Strong understanding of dealership operations and processes Experience working with a ticket management system Excellent communication skills and stakeholder management ...