3 of 3 Customer Insight Jobs in Edinburgh

the global market, and we believe our team can build a product our customers love and use time and time again. About the Role Were seeking a motivated and customer-focused Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be quick to learn, eager to make an impact, and thrive in … a fast-changing environment. As a Customer Success Advisor, youll play a key role in helping new customers get set up for success. Youll guide them through onboarding, demonstrate the value of the Travelnest platform, and confidently explain how it can help them grow their bookings and income. This role blends customer support with consultative selling, helping hosts … new and existing customers optimise their property listings to maximise bookings and income. Live Chat Engagement: Manage incoming live chat queries, providing quick, friendly, and knowledgeable support throughout the customer journey. Proactive Outreach: Identify opportunities to improve customer performance and proactively reach out with recommendations and insights. Training and Education: Deliver one-to-one sessions and webinars to More ❯

Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product … roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in … AWS/Azure/GCP certifications, CISSP, CISM, or other security certifications are a plus Generous equity plan. Remote-first working environment with travel to our Oslo office and customer sites across Europe (London, Zurich, and more). Opportunity to work on innovative solutions with a passionate and driven team. If you are excited by the idea of transforming More ❯

insurance Pension scheme Paid charity work days Healthcare cash plan The Role Define and drive the product vision, roadmap, and strategy across a key product portfolio. Translate market trends, customer insights, and user requirements into innovative and commercially successful product solutions. Lead cross-functional teams through the full product lifecycle from concept and design through to launch and post … regulatory, and commercial teams to ensure timely, compliant delivery. Engage with customers, partners, and industry experts to validate direction and maintain strong market alignment. Represent the voice of the customer in all product decisions. Drive the evolution of connected and cloud-enabled solutions, ensuring scalability, performance, and security. Ensure products comply with relevant industry regulations and quality standards. About More ❯