2 of 2 Remote Desktop Jobs in Edinburgh

Overview This role supports a financial services customer and requires candidates to pass financial clearance. The successful candidate will provide both on-site and remote desktop support, perform hardware break-fix activities on desktops, laptops and peripherals, support Dell laptop environments, manage incidents through ServiceNow or similar ticketing … 30PM Key Responsibilities Financial Services' customer - will need to be able to pass financial clearance Provide on-site and remote desktop support to end-users Perform standard hardware break-fix tasks, including troubleshooting and repairing desktops, laptops, and peripherals. Manage and support Dell laptops, ensuring certification standards ...

expected resolution times. Ensure tickets are managed in line with agreed service levels. Perform user onboarding and offboarding activities. Assist with hardware deployment, desktop support, and software installations. Contribute to knowledge articles and support documentation. Collaborate with colleagues across the wider Technology team. Support project and change activities where … Helpdesk or Technical Support role. Strong customer service and communication skills. experience using ticketing or IT Service Management (ITSM) tools. Understanding of Microsoft Windows desktop environments. Working knowledge of Microsoft 365 products including Outlook, Teams, SharePoint, and Office applications. Ability to diagnose and resolve common end-user IT issues. ...