Business Specialist
- Location
- Greater London, England, United Kingdom
Delivery Managers to deliver customer-centric solutions across onboarding, client servicing, case management, workflow automation, and operational transformation initiatives. A strong understanding of banking operations, customer lifecycle management, KYC/AML processes, and Salesforce platform capabilities is highly desirable. Key Responsibilities Business Analysis & Requirements Management Facilitate workshops, discovery sessions … Developers to define solution requirements. Understand Salesforce platform capabilities including: Service Cloud Case Management Workflow Automation Customer Servicing Validate proposed solutions against business objectives. Banking & Customer Journey Expertise Customer onboarding KYC and AML processes Customer servicing Complaint management Case management Operational workflow automation Stakeholder Management Act as the primary liaison ...