Product Owner (Five9)
- Hiring Organisation
- Miratech Group
- Location
- London, UK
- Employment Type
- Full-time
role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase … global organization. Responsibilities: Support the Product Manager in executing the product roadmap for the Five9 Dialer platform. Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements. Translate business requirements into user stories, acceptance criteria, and prioritized backlog ...