workforce information to managers and staff including provision of self-service access to managers and staff on ESR. This will involve the provision of high quality workforce information and planning function which will involve working with multidisciplinary stakeholders and also the triangulation of a range of data sources. The post holder will have overall responsibility for managing the Workforce … Information function and the production of timely high quality workforce and planning information to support strategic HR decision making and effective performance management across the Trust. The post holder will be the Registration Authority Manager (RAM) and Privacy Officer for the Trust, leading on all initiatives in regard to the Registration Authority (RA) and User Identity Management (UIM) - Hybrid … payroll and system audits. Registration Authority Manage the Trusts Registration Authority (RA), responsible for ensuring the adherence to policy and governance for the efficient day to day operation and capacityplanning of the RA services. This will also include operational duties associated with RA. Ensure compliance of RA processes and Trust policy in line with any change in More ❯
West London, London, United Kingdom Hybrid/Remote Options
McGregor Boyall Associates Limited
TA workstreams. This role is focused on embedding consistent processes, strengthening reporting, and improving recruitment enablement across divisions. You will bring together multiple TA projects, ensuring standardised approaches to planning, tracking and delivery. With hands-on experience of Talent Acquisition systems, you will act as the bridge between technical teams and end users, solidifying SuccessFactors reporting and ensuring high … workstreams, track KPIs and produce insightful reporting Partner with Senior Recruitment Business Partners to support pan-organisation collaboration Drive continuous improvement, embedding tools, frameworks and education into BAU Coordinate capacityplanning, resource forecasting and cross-portfolio alignment Identify risks, dependencies and opportunities for efficiency Ensure clear, outcome-based deliverables and well-communicated plans Essential Skills & Experience Strong PMO More ❯
TA workstreams. This role is focused on embedding consistent processes, strengthening reporting, and improving recruitment enablement across divisions. You will bring together multiple TA projects, ensuring standardised approaches to planning, tracking and delivery. With hands-on experience of Talent Acquisition systems, you will act as the bridge between technical teams and end users, solidifying SuccessFactors reporting and ensuring high … workstreams, track KPIs and produce insightful reporting Partner with Senior Recruitment Business Partners to support pan-organisation collaboration Drive continuous improvement, embedding tools, frameworks and education into BAU Coordinate capacityplanning, resource forecasting and cross-portfolio alignment Identify risks, dependencies and opportunities for efficiency Ensure clear, outcome-based deliverables and well-communicated plans Essential Skills & Experience Strong PMO More ❯
authentication, and role-based permissions in Splunk to ensure security and compliance. Integrate Splunk with third-party systems, APIs, and security tools for enriched event correlation. Conduct license management, capacityplanning, and health monitoring of Splunk infrastructure. Collaborate with cross-functional teams to define KPIs and deliver actionable insights from log data. More ❯
Birmingham, West Midlands, England, United Kingdom
Reed
Service Desk, Operations, and Infrastructure. Provide technical advice and guidance to maximise ROI on IT investments. Manage vendor relationships and ensure compliance with contracts and service level agreements. Support capacityplanning and proactive service delivery to meet current and future requirements. Review and implement IT policies, architectural standards, and design principles. Key Skills & Experience Proven experience as a More ❯
City of London, London, United Kingdom Hybrid/Remote Options
ARC IT Recruitment Ltd
and robust RCAs/post-mortems. Safer, faster releases (blue/green, canary, feature flags) in partnership with Trading, Quant, and Engineering. Mature observability (logs/metrics/traces), capacityplanning, and performance tuning for low-latency flows. Strong production hygiene and controls aligned to MiFID II/MAR/best-ex. Leadership of the London on-call More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Robert Half
for complex Amazon Connect implementations Develop sophisticated contact flow solutions for advanced customer requirements including 3rd party integrations and SSO Design and implement advanced Amazon integration Create optimised forecasting, capacityplanning and scheduling solutions Lead conversational design strategy and implementation Experience with Amazon Connect Customer Profiles, Cases and Step by Step Guides Guide customers through migration strategies from More ❯
Telford, Shropshire, West Midlands, United Kingdom
Prince Personnel Limited
their purpose, compliance requirements, and business value. Develop tailored strategies for each category of data, including retention, destruction, and future use. Oversee data and email storage systems by managing capacityplanning, backups, and ongoing maintenance. Ensure data is stored efficiently, securely, and in a way that supports long-term organisational needs. Shape and deliver the organisations data strategy More ❯
Infrastructure Manager you will collaborate with Server Engineers to devise and implement technical solutions whilst managing a Packaging and Device Engineer. Main duties of the job 1. Availability and Capacity Management 2. Development Process Optimisation 3. Information Security (Security by Design) 4. Systems Design and Integration5. Programming and Build 6. Service Support and Reporting 7. Development and Innovation of … communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team. Job description Job responsibilities 1. Availability and Capacity ManagementStandards and Procedures: Ensure the effective implementation of technical standards and procedures for system availability and resilience.Regularly review and update these standards to meet the evolving needs of the … Trust.Capacity Planning: Identify potential capacity issues, monitor system performance, and take proactive steps to ensure systems can handle current and future workloads. Implement scaling strategies to avoid disruptions in service availability.Remedial Action: Initiate timely corrective actions to address capacity issues or system failures, ensuring minimal downtime and a seamless user experience. 2. Development Process OptimisationProcess Efficiency: Identify More ❯
We are currently looking for a Operations and Performance manager to work for our leading life and pensions organisation. You should have proven experience across CapacityPlanning, Operational reporting, performance management and insight, MI and operating models The successful candidate will have proven experience of both Back Office and telephony environments, ideally in a financial services environment .You More ❯
Create and refresh PM checklists, frameworks, and templates. Establish success metrics for delivery. Project Oversight Maintain visibility across all active projects. Identify delivery risks, issues, and resource bottlenecks. Support capacityplanning and resource allocation with senior leadership. Stakeholder Engagement Facilitate project kick-offs and lessons learned sessions. Act as an escalation point for project delivery challenges. Process Improvement More ❯
processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacityplanning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals with business strategy. Foster a More ❯
processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacityplanning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals with business strategy. Foster a More ❯
Milton Keynes, Buckinghamshire, Wharley End, Bedfordshire, United Kingdom
ASC Connections
processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacityplanning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals with business strategy. Foster a More ❯
Employment Type: Permanent
Salary: £70000 - £80000/annum 25 days holiday, pension, healthcare
Wharley End, Cranfield, Bedford, Bedfordshire, England, United Kingdom
ASC Connections Ltd
processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacityplanning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals with business strategy. Foster a More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid/Remote Options
Neptune (Europe) Ltd
primary escalation point for technical issues, supporting both the Infrastructure and Service Desk teams. In this role, you'll blend hands-on technical expertise while contributing to strategic infrastructure planning - helping Neptune evolve its infrastructure platforms while keeping everyday operations running seamlessly. Day to day, you provide technical oversight of the Neptune infrastructure, acting as a senior escalation point … reports and responding to incidents swiftly and effectively. Contribute to Neptune's business continuity, disaster recovery, and backup strategies. Provide subject matter expertise on infrastructure improvements, lifecycle management, and capacity planning. Keep clear, up-to-date documentation and procedures that support operational excellence. Partner with teams across Technology and the wider business to deliver infrastructure projects and support transformation More ❯
South Western Ambulance Service NHS Foundation Trust
trends and opportunities; proactively working with the wider Cloud & Server engineering team. Ensure that all Systems and/or Services are configured and monitored to provide useful data to capacity plan, performance monitor and to enable in/out of hours alerting in the event of agreed thresholds being breached or an outage occurring. Support the Lead Cloud & Server … Engineer and Architect in developing, setting and measuring performance against Trust wide Capacity and Availability plans in line with agreed Service requirements against agreed Service Level Agreements (SLA's) The post holder will ensure the use of IT Tools/Tool sets is optimised across all the Cloud & Server team to maximise effectiveness, efficiency and service availability. Establish and More ❯