226 to 231 of 231 Chatbot Jobs in England

information that supports self-serve, reduces contact, and improves overall experience. It manages the customer Help Centre, internal knowledge bases, and content used across chatbots and telephony flows. Working closely with subject matter experts and platform teams, the role keeps content up-to-date, consistent, and optimised for deflection while … while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/deflection rates, top unanswered questions ...

About The Role FDM is a global business and technology consultancy seeking an AI Chatbot Technical Lead to work for our client within the education sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in London. … client is seeking a hands-on AI Chatbot Technical Lead to drive the development and enhancement of their Service Management Chatbot. This is a key role for someone with deep technical expertise in Python, LangChain, and OpenAI services, particularly within Azure environments. You will lead the technical delivery ...

understands how to turn complex processes into seamless, supportive interactions. The Role You'll be responsible for designing end-to-end conversational journeys across chatbot and messaging platforms, ensuring interactions feel simple, engaging, and aligned to brand tone of voice. Working closely with Product, UX, Content, and Engineering teams … cross-functional teams Strong stakeholder communication skills Experience in financial services or regulated environments (desirable) Nice to have: Exposure to conversational AI tools or chatbot platforms Awareness of emerging AI capabilities in digital customer journeys Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone ...

Do you have experience working at an early-stage startup and want to do it again, properly this time? Are you excited by real ownership, commercial impact, and building something genuinely category-defining? 🚀 Founding Engineer ...

Live Chatbot Performance & QA Manager - 6 month FTC Remote or London (1 day per week) Up to £50,000 ** 6 month FTC ** We're supporting a well-established national charity investing in digital transformation to improve how they support and engage their communities. They are looking for a Conversational … Quality & Optimisation Manager to take ownership of chatbot and live chat performance, ensuring interactions are accurate, compliant and deliver an excellent user experience. This is a key role at the intersection of AI, customer experience and governance. The Role You will be responsible for monitoring, auditing and improving both ...

This role sits within our Service Desk team and operates the Service Desk to receive client calls and provide solutions to client issues and a high-level of client service and support. This role supports ...