Jira Specialist will be responsible for configuring, administering, and optimizing South East Water’s Atlassian ecosystem, including Jira Service Management (JSM), Jira Software, Confluence, Atlassian Assets (Insight), and Jira Plans. The role will support enterprise service management processes, workflow automation, reporting, integrations, and platform governance while ensuring alignment with ITIL … guidance, and continuous improvement recommendations across business functions Key Requirements Essential Skills: Strong hands-on experience with Jira Service Management (JSM), Jira Software, and Confluence administration. Experience configuring workflows, request types, queues, SLAs, permission schemes, screens, and automation rules. Knowledge of ITIL processes including Incident, Problem, Change, Service Request ...