8 of 8 Customer Support Engineer Jobs in England

Customer Support Engineer An exciting opportunity for an experienced technical support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work … the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/… days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Customer Support Engineer: Commercial experience in a technical support position This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Basic More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country … solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role … provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Weymouth, Brackley or Halesowen Key Responsibilities: Handle customer queries related to IoT devices More ❯

Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support Engineer is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to … resolution. The role requires you to work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring customers More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology … applications. Location: Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. … This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical departments. Support More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology … applications. Location: Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You’ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. … This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical departments. Support More ❯

Selexa are partnered with a leading Engineering & Semiconductor client in the expansion of their service and customer support function, hiring for experienced Customer Support Engineers to join an high-performing function. The Opportunity: The Customer Support/Field Service Engineer will manage the technical and personal relationship between the client and the end … user, from scope identification, through to design, installation, commission and ongoing technical support which will be a blend of onsite and remote support. You will oversee and deliver overseas projects to install new products, building and maintaining strong customer relationships and ensuring the products perform to the highest possible levels of performance and reliability. Key Responsibilities: Installation and … technical support onsite with customers globally Provide initial and ongoing support, remotely and on client site including faultfinding, diagnostics, repair and product upgrades Manage the product acceptance process from installation through to customer sign off, maintaining the client & customer relationship, offering technical expertise and product knowledge training Candidates must be flexible in working internationally for More ❯

Role: Customer Support Engineer No. of Requirements: 2 Desired Experience Range: 10 12 Years hands-on experience Desired Competencies Must-Have: Proficient in latest versions of Smallworld Product Suite, PNI/Electric Office Hands-on experience using Magik Strong in providing GIS solutions using Smallworld suite of products Good-to-Have: Good understanding of the SDLC Experience … ArcGIS suite of products OpenGIS Required Technical Skill Set: PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8, Magik, Java, SWMFS DBA, VMDS, SQL, Oracle; Customer Specific Customisation plus local regulatory & third-party products Responsibilities/Expectations from the Role Analysis, Design, Coding, Implementation & Testing Documentation of entire process and providing continuous updates to all More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include … Handling and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting … assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues More ❯