2 of 2 Help Desk Team Lead Jobs in England

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per … for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. As the IT Service Desk Team Leader/Help Desk … your team CANDIDATE REQUIREMENTS Essential Bachelor’s degree in computer science, (or a related field) OR equivalent work experience Proven experience in a similar dispatcher or helpdesk team leader role, preferably within an MSP Strong understanding of IT support processes and terminologies Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a More ❯

ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Team: At Zopa, our Helpdesk team doesn't just fix laptops - they empower our people to do their best work every day. As our new Help Desk Team Lead … You'll be based in our London office at least 4 days per week , working directly with Zopians to keep our tech running seamlessly. A day in the life: Lead a team of 4 Support Engineers, setting the standard for customer service and technical excellence. Own the daily operation of the helpdesk - ensuring tickets are triaged, SLAs … spot trends, drive automation, and make process improvements. Ensure the workplace tech area is always ready for action - clean, organised, and fully operational. About You: Experience leading a service desk team in a fast-paced environment (500+ users) Proficiency with ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf More ❯