19 of 19 Incident Manager Jobs in England

Major Incident Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Role: Major Incident Manager Salary: Up to £45,000 Location:Sheffield or Nottingham Hours:Core hours … people- we would love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the … and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and accurate client communications. More ❯

We are looking for a seasoned, detail-oriented Security Incident Manager to join our security team. The Cybersecurity Incident Manager is a senior role responsible for managing, documenting and communicating enterprise-level cybersecurity incidents. This crucial role involves the careful documentation and management of security incidents, ensuring our response is thorough and aligned with compliance and … regulatory requirements.The Security Incident Manager will act as a key liaison between the central Security Operations Center (SOC) and internal stakeholders, facilitating clear communication with senior leadership and driving incident resolution. This individual will drive teams to ensure timely detection, containment, eradication, and recovery from cyber threats while minimizing operational disruptions. Your Impact Incident Response Leadership … Lead all phases of incident response, including detection, analysis, containment, eradication, recovery and communication. Act as the primary decision-maker during cybersecurity incidents, coordinating efforts across technical and business teams. Ensure adherence to the organization's incident response framework and regulatory requirements. 2. Strategic Communication Serve as the main point of contact for incident updates to executive More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 650 - £700 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and … platforms. We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service … disruption and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident More ❯

Job Title: Incident Manager Location: Bedford, UK (Sometimes Onsite) Clearance Required: DV Cleared - Mandatory Employment Type: 6 months Contract Join Our High Touch Operations Team We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High … trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management … driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to raghav. Manrai @ (url removed) Randstad Technologies is acting as an Employment More ❯

As a Major Incident Manager within the UKI region you will lead Critical and Major Incidents from detection through to resolution and handover to our Problem Management Team. You will work aligned to UK Service hours and take part in on-call rota to provide a 24 7 service for our clients. In this role you will report … to the Head of IT Operations and Major Incident Management. What you'll do: Monitoring Incident queues in line with defined policy and process. Identifying incident priority as P1, P2 and Sev C. Establishing a bridge with required stakeholders ensuring command and control of the investigation process and driving teams to resolution in line with service level … agreements. Ensuring all incident activities, decisions and actions are detailed appropriately within our incident management platform, in line with our Incident Management Policy and Procedures. Utilizing strong written and verbal communication skills to provide timely communications to our internal and external stakeholders and vendors. Generation of Major Incident Reports and handover to Post Incident Review More ❯

Cyber Incident Response Manager A Global Organisation requires a Contract Incident Response Manager to lead the Cyber Incident response function. Day Rate: £635 - £675pd IR35 Status: Inside Duration: 6 months initially Travel: 2 days a week in Berkshire This Incident Response Manager will have the following previous experience: Direct end-to-end cyber … incident lifecycle management for major security events -ensuring rapid coordination across business units and leveraging tools like Splunk and Defender to contain and mitigate threats Design, maintain, and continuously enhance playbooks, response frameworks, and tabletop exercises, incorporating threat intelligence and detection insights from CrowdStrike and Splunk to mature IR readiness. Lead root cause analysis and develop actionable remediation plans … reporting and trend analysis using integrated dashboards, combining insights from Splunk and Defender data sources. Serve as the primary advisor to senior leaders and cross-functional teams, guiding cyber incident communications, impact assessment, and risk mitigation strategies across the company, Operating Companies, and Joint Ventures. More ❯

Cyber Incident Response Manager A Global Organisation requires a Contract Incident Response Manager to lead the Cyber Incident response function. Day Rate: £635 - £675pd IR35 Status: Inside Duration: 6 months initially Travel: 2 days a week in Berkshire This Incident Response Manager will have the following previous experience: Direct end-to-end cyber … incident lifecycle management for major security events -ensuring rapid coordination across business units and leveraging tools like Splunk and Defender to contain and mitigate threats Design, maintain, and continuously enhance playbooks, response frameworks, and tabletop exercises, incorporating threat intelligence and detection insights from CrowdStrike and Splunk to mature IR readiness. Lead root cause analysis and develop actionable remediation plans … reporting and trend analysis using integrated dashboards, combining insights from Splunk and Defender data sources. Serve as the primary advisor to senior leaders and cross-functional teams, guiding cyber incident communications, impact assessment, and risk mitigation strategies across the company, Operating Companies, and Joint Ventures. More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to £550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure … Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support … and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications More ❯

we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning We're looking for a hands-on Service Operations & Incident Manager to support a dynamic team managing platforms that power data-driven loyalty solutions for global partners. This is a high visibility role where you'll work across multiple … ensuring service stability, managing incidents, and driving continuous improvement. You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership. Please note: You must be able to attend our customer office in Warrington a few times per … month. Key responsibilities: Act as a frontline lead for service operations across partner-facing platforms Manage incident response end-to-end: triage, coordination, communication and resolution Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management Work across teams to track service stability, performance and improvement opportunities Collaborate with product and delivery teams to More ❯

Join Maersk's groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you're not just responding to security incidents-you're revolutionising how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what's … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. Ability More ❯

professional management services to the firm, including the central operations of finance, information technology, marketing, risk, legal, operations and human resources. What You'll Do As a Cyber Security Incident Response Manager at BCG, you will be a key member of our Cyber Security Incident Response Team (CSIRT), responsible for identifying, analyzing, and mitigating cyber threats. This … role requires a proactive approach to threat hunting, cyber threat intelligence, and incident response, ensuring the protection of BCG's global network. You will work closely with the Security Operations Center (SOC), Security Information and Event Management (SIEM), and Managed Security Service Provider (MSSP) to enhance detection and response capabilities. Your expertise will contribute to strengthening our security posture … and minimizing business risks associated with cyber threats. Act as a Tier 3 Incident Responder, supporting complex investigations into cyber security incidents. Conduct proactive threat hunting to detect and neutralize emerging threats. Monitor and analyze logs via SIEM, EDR, and network traffic analysis tools for potential attack indicators. Investigate security incidents, including malware infections, phishing attacks, and unauthorized access More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Engagement - Must have worked within a Regulatory Sector eg Financial Services - Outstanding Communication Skills - Highly Remote - 2 days per month 6 month Engagement - Significant experience in all aspects of Incident Management Lifecycle - ITIL Accreditation Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders. Post Incident Reviews and … how to improve Incident Processes. Highly Remote - 2 days per month Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants More ❯