month fixed term contract, to oversee operational metrics, manage projects, and drive collaboration across teams. This role requires strong analytical skills, organizational abilities, and effective communication. Key Responsibilities: Headcount Tracking: Monitor changes in attrition and new hires. IssueTracking: Manage the Broker Issue Tracker, ensuring timely updates and resolution. Reporting & Presentations: Prepare and deliver MIS reports More ❯
and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Kuiper satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems. About the team The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Kuiper Ground and … site support. Ability to solve problems at their root, stepping back to understand the broader context. Ability to write and review accurate and complete support procedures, system documentation, and issuetracking entries. Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience PREFERRED QUALIFICATIONS Experience with satellite communications earth stations or network development, deployment, and More ❯
and track significant issues impacting the community using internal and external task management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issuetracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to More ❯
is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issuetracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is … data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a More ❯
of UI responsive design work Ability to create Figma Auto layouts and variables Awareness of atomic design principles, branding & accessibility with an excellent attention to detail Team collaboration using issuetracking tools Creating new software features from user stories to meet acceptance criteria Familiarity with accessibility standards Collaboration with UX researchers/designers, developers, project managers etc Desirable More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Thales Group
to balance innovation with business needs. Experience in user interface design and user experience considerations. Understanding of the software development lifecycle, including requirements analysis, quality assurance, design, scheduling, implementation, issuetracking, version control, and deployment. Strong profile in the UK Defence AI sector Security Clearance statement Due to the nature of the work that we do at Thales More ❯
exit, sub-outsourcing, data access and ownership). Monitor regulatory change and coordinate implementation across the group. Design and implement the group-wide vendor management framework, covering onboarding, performance tracking, risk monitoring, and offboarding. Drive adoption of standardised processes, workflows and tooling to enable visibility, consistency and risk control across jurisdictions. Coordinate vendor risk scoring, SLA metrics, issuetracking, and periodic reassessments of vendors. Serve as an escalation point for vendor non-performance or contract breaches. Collaborate with Legal, Compliance, Risk, Security, Product, and Finance to manage third-party risk consistently across business units. Take ownership of identifying and monitoring conflict of interest and concentration risk across ICT and outsourcing arrangements, ensuring appropriate mitigations are in … standards. Define, monitor, and enforce SLAs and KPIs, including turnaround times, onboarding quality, false positive rates, and capacity targets. Lead regular performance reviews with critical vendors, including operational reporting, issue escalation, and continuous improvement discussions. Conduct periodic site visits or remote walkthroughs to verify internal controls, staff training, process adherence, and capacity planning. Maintain a clear audit trail of More ❯
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Akkodis
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Baltic Apprenticeships
Typical Day in the Job: Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms. Collaborating with second-line support on complex troubleshooting and issue resolution. Diagnosing and resolving basic network connectivity issues, escalating where needed. Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment. Participating in security training … and supporting the enforcement of internal IT security policies. Communicating clearly with team members and end users to ensure effective support and issue tracking. You will be trained and mentored on the job and supported by the expert team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: Confident communication and a proactive, customer-focused mindset. A real interest in More ❯
The Change Partners - Global talent specialists for a connected world
Key responsibilities: Define end-to-end system integration test deliverables for ORAN Vendors. Develop test reporting criteria with stakeholders to maintain customer dashboards for all testing processes, reporting and issue tracking. Agree test scope and specification reports for testing, which are provided by ORAN vendors. Optimise the test execution plans across vendors and ensure optimal paths are used. Own More ❯