Dynamics 365 Contact Center & Customer Service Functional Architect
- Hiring Organisation
- KPMG UK
- Location
- City of London, London, United Kingdom
Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre … configuration, testing and go‐live activities. Ability to work collaboratively with Technical Architects and development teams. Confident communicator with clients and internal stakeholders. Relevant Microsoft certifications or a clear commitment to achieving them. Desirable Experience with other CCaaS platforms like AWS, Gensys etc. Exposure to Copilot for Service, Copilot ...