101 to 120 of 120 Microsoft Copilot Jobs in England

that ensure automation doesn't just get deployed, but genuinely lands - shifting behaviours, building confidence, and driving sustained adoption. Design and deliver solutions using Microsoft Power Platform, Claude Cowork, Copilot and AI agents that drive meaningful operational efficiency. Work closely with operations and technology leaders to identify … Champion a culture of continuous improvement and pragmatic innovation. What We're Looking For Hands-On Automation Experience - You've built and delivered using Microsoft Power Platform, Claude Cowork, Copilot and AI agents. Builder's Mindset - You're curious, pragmatic, and decisive. You're as comfortable ...

D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact … centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

Specialist (Azure) Contract Remote £500-£550pd (Outside) Initial 6 Month Contract We are currently seeking an experienced AI Specialist with strong expertise in Microsoft Azure to support a key project. This is an exciting opportunity to work on cutting-edge AI solutions within an enterprise environment. Key Responsibilities: Lead … Platform suite Solid understanding of enterprise networking, including identity and access management Experience in data governance and compliance frameworks In-depth technical knowledge of: Copilot Studio architecture Connectors and plugin models Application Lifecycle Management (ALM) pipelines Familiarity with: Azure OpenAI Service Azure AI Studio Prompt Flow fundamentals Experience with ...

manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate Dataverse, Power Automate … Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational ...

their clients and help drive forward and identify offerings to new and existing customers. Whilst the role will largely focus on their core Microsoft 365 capability, the successful candidate will be exposed to Azure, Copilot/AI and on-premises technologies. The role is mainly focussed on consultancy … experience and capability of the candidate and will be supported where necessary by additional resources. Responsibilities Assist in delivery of technical projects across Microsoft 365 and Azure Act as escalation point for support issues across a broad range of technologies Work alongside SLT to identify and improve new/ ...

operate in a third-line support capacity, assisting with the resolution of complex issues, problems, and major incidents. Primary Responsibilities Provide expert administration of Microsoft SCCM/MECM. Manage and configure Active Directory and Group Policy Objects (GPO). Oversee patching and software lifecycle management for Windows operating systems … roles: Understanding of core AI concepts and how they apply within business and delivery contexts. Proficiency in AI-powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency. Awareness of Responsible AI principles and adherence ...

Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills ...

Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills ...

Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills ...

proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements Own end-to-end solution definitions … with strong governance needs Ability to balance out-of-the-box capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes ...

Negotiable This isn't a nice-to-have. It's a hard requirement. You already use AI tools (Claude Code, Cursor, ChatGPT, Copilot) daily in your product work. Not as an experiment. As your workflow. You write specs with AI. You analyse data with AI. You prototype with AI. … Design Lead, Head of Engineering/AI, and a team of engineers and AI specialists who have worked at Uber, Apple, Match Group, Microsoft, Google, and Meta. Interested? We're not looking for a CV-perfect candidate. We're looking for someone who reads this and thinks 'this ...

Configure and optimise Dynamics 365 Omnichannel for voice, chat, and messaging Design case routing, queues, work streams, and agent experiences Build Copilot Studio agents & IVR bots with conditional logic, speech recognition, and fallback handling Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows … with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with D365 Experience with Power Automate, Dataverse, and event-driven ...

/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate … experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate and event-driven workflows Experience ...

techsavvy and ready to make an impact? Become our Digital Support Champion and help us maximise our case management system, AI tools like Copilot, and our wider digital applications & systems. Play a key role in boosting efficiency and shaping modern, innovative ways of working. Role Join … support Enhance the use of our internal case management system to improve efficiency Support the rollout of new technologies, including AI platforms such as Copilot and ChatGPT Help introduce structured, effective approaches to digital adoption and learning Contribute to building a more digitally confident and capable workforce Training Digital ...

Trainer will have: At least 2 years experience delivering IT training within legal, professional services, or similarly structured environments. Strong experience with Microsoft 365 (Teams, SharePoint, Outlook, Azure) Previous E-learning experience (Via presentations, teams/audio calls) Familiarity with legal software systems and experience with AI tools such … Training strategies and workshops virtually and in-person to colleagues and staff. Deliver classroom, virtual and one-to-one training on core systems, Microsoft 365, legal tech platforms, and modern digital workplace tools. Design and produce high-quality training documentation, guides, eLearning and video content. Support the rollout ...

their clients and help drive forward and identify offerings to new and existing customers. Whilst the role will largely focus on their core Microsoft 365 capability, the successful candidate will be exposed to Azure, Copilot/AI and on-premises techn click apply for full job details ...

date. Apply lean principles where possible to enhance efficiency. What We’re Looking For Experienced with SFG20 administration or PPM scheduling. Strong Microsoft Office skills - particularly Excel and PowerPoint. Data-focused with strong results orientation. Consistently delivers high-quality work to deadlines. Excellent attention to detail and organisational skills. … Clear and effective communicator. Self-motivated and quick to learn. Comfortable navigating a variety of systems. Confident using Copilot or similar AI tools for enhanced analysis. Strong problem-solving capability. Ability to obtain BPSS Security Clearance. Click here for more information: BPSS Check The Company ISS is a world ...

Engineer, M365 Security Stack, COR7518 This is an excellent opportunity for a Cyber Security Engineer or Cyber Security Analyst with solid experience across the Microsoft 365 security stack (Intune, Defender, Entra, Purview, Copilot) to join a growing, award-winning company, at their head offices in Basingstoke. The successful … Cyber Security Engineer or Cyber Security Analyst, ideally within a similar SME-sized organisation M365 security experience including Intune, Defender, Entra, Purview and Copilot Experience with conditional access policies and mobile application management policies Any experience or knowledge of ISO27001 as well as with penetration testing/vulnerability scanning ...

communication skills, with experience preparing senior‐level papers. Demonstrated ability to influence stakeholders and provide constructive challenge. Strong analytical capability and high proficiency with Microsoft Office and AI‐enabled productivity tools (e.g., Copilot). Desirable: ICA or similar compliance qualification and/or telecoms policy or regulatory experience. ...

therefore seeking to add to their cohort an Established AI Training Lead to work with businesses to help grow in their adoption of Copilot AI and where best this can be utilised by firms. You will be dealing with those who have some experience as well as those … confidence in it's use. Role Requirement Solid experience of a IT/Tech Training background with more recent exposure to training in AI Copilot Experience of working within a Change Programme where Comms, Org Design, Stakeholder Management and Training all form part of the core aims Ability ...