Senior Application Support Engineer
- Hiring Organisation
- Certes IT Service Solutions
- Location
- Harrogate, North Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £400 - £450 per day
single support gateway * Improve and standardise ITSM processes (Jira/Service Management) * Review and document JML (Joiner/Mover/Leaver) processes * Support post-migration/transition stabilisation activities * Document vendor onboarding and support impact approaches ________________________________________ Key Deliverables * SOP pack and knowledge base * Support operating model documentation * JML process documentation ...