Customer Success Manager
- Hiring Organisation
- Robert Half Limited
- Location
- Surrey, South East, United Kingdom
- Employment Type
- Permanent
improve customer lifetime value Create scalable Customer Success processes as the business grows Customer Loyalty Own and continuously improve the company's loyalty programme Drive customer adoption and engagement Measure programme success and recommend improvements Customer Insights Lead Voice of Customer initiatives Manage customer surveys and Net Promoter … identify trends Commercial mindset with a focus on customer lifetime value and business growth Desirable Experience Building or establishing a Customer Success function Loyalty programme management Voice of Customer programmes Account Based Marketing (ABM) Experience within SaaS, subscription, infrastructure or high-growth businesses Experience improving customer service ...