IT Technical Support Team Leader
- Location
- Enstone, England, United Kingdom
Line IT Service Desk team, driving performance, supporting individual development, and fostering a culture of continuous improvement. You will oversee day-to-day service delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers … process optimisation, automation, and the implementation of robust documentation and knowledge management practices. Collaborate with the wider IT Operations team to support infrastructure initiatives, project delivery, and effective escalation management. Monitor, maintain, and enhance the performance, availability, and security of Microsoft platforms and associated IT systems. Provide advanced ...