Senior Complaints Operations Manager
- Location
- Greater London, England, United Kingdom
multiple product lines. This is more than a management role; it is a mandate to build a high-performance environment that balances rigorous FCA regulatory compliance with the innovative, technology-driven agility of a leading fintech unicorn. You will be responsible for resolving complex issues, identifying systemic root … change and realise cost efficiencies. Leverage in-house technology, machine learning, and AI to automate heavy lifting and enhance resolution speed. GOVERNANCE, RISK & COMPLIANCE Act as the primary relationship holder with the Financial Ombudsman Service (FOS) and ensure all reporting to the FOS or the FCA meets DISP requirements. ...