1 to 25 of 60 Service Designer Jobs in England

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing … deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will … function as a Subject Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey More ❯

Senior Service Designer - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the Senior Service Designer:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple Service Designer roles (Intermediate - Senior) to help deliver innovative digital solutions to a number of end clients in the UK … will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the Senior Service Designer roles:- 3yrs+ commercial experience in a Service Designer role GDS experience (Government Digital standards) Lived in the UK for 5yrs and not left for more … than 28 days on the row (to get Security Clearance) Salary for the Senior Service Designer roles on offer is up to £70,000 dependent on experience + bonus and excellent benefits package, fantastic training and proper career development plans. Senior Service Designer- UK Wide - Digital Services, UK WIDE (Remote More ❯

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This is a unique opportunity to help shape and define the … of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering teams, elevate our More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business More ❯

This is a fantastic opportunity to work as a contract Service Designer on a remote basis, inside IR35 for the NHS. This Service Designer role will be predominantly remote with occasional visits to Leeds. The key experience required for this Service Designer position are: NHS Apps UX User centred design If you do have … the relevant experience for remote contract Service Designer position, please do apply. More ❯

Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35 My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital services … Thorough knowledge of design thinking and user-centred design Experience leading service design projects with clients delivering outcomes, not just outputs Experience producing high-quality service design and user experience artefacts such as personas, user journeys, prototypes, and blueprints. An ability to synthesise user insights, market data and global trends - and turning them into great user experiences Collaborative … in UX design best practices and trends, and how to incorporate these into deliverables Experience running workshops with our clients and present deliverables to senior stakeholders Skills: Client Management Service Design User Interface Design Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35 Damia Group Limited acts as an More ❯

Senior Service Designer Rate: £570 per day Inside IR35 Location: Remote with occasional travel to Leeds Duration: ASAP start to March 2026 Sector: Large scale public sector digital programme We are supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a blended delivery team on a … digital service. You will lead user centred design activities across the full lifecycle, working closely with product, research and development teams to ensure that user needs are met and service quality is maintained at scale. What you will be working on Enhancing an existing national digital service with a focus on prescription and medication journeys Producing high quality … service design artefacts including service blueprints, personas, user needs maps, journey maps and future state proposals Leading design thinking activities and ensuring user needs inform product decisions Owning and maintaining the user needs repository Supporting user research activities and usability testing Working with senior stakeholders to present findings and recommendations Collaborating with cross functional teams to guide delivery More ❯

Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: Competitive About this opportunity We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll … building advocacy, and driving engagement with the Platform Change Framework (PCF). You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile teams to … Actively contribute to the design community to share knowledge, generate ideas, and embed design principles across products, services, and customer journeys. What you'll need Solid experience as a Service Designer, ideally in a large, complex, regulated organisation with exposure to technology teams. Expertise in craft skills such as personas, service blueprints, customer journey mapping, customer lifecycle More ❯

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed … as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice. Dimensions Key performance indicators for the role Individual … utilisation: 90% Problem solving responsibility and complexity Medium, providing practice specific support on client projects to other service designers working in complex spaces Internal/External interactions Work effectively with the Lead, project director or sponsor to manage client relationships successfully. You can be a trusted person to hold some of those conversations when needed. Contribute to sales activities More ❯

Role: Service Designer Location: London (Remote) Duration: 6 Months Day rate: £490 via Umbrella Are you a thoughtful, intuitive designer who brings care, clarity, and calm to complex service challenges? We're looking for a Service Designer with strong NHS experience to help shape kinder, more seamless journeys for patients and frontline teams. In … this role, you'll gently untangle service issues, understand needs in depth, and bring people together to reimagine how care could flow in a more supportive and human way. What you'll be doing Exploring current services to uncover pain points, unmet needs, and the root causes of service failures. Facilitating collaborative, creative workshops with clinical teams, operational … staff, and service users. Designing future-state journeys, concepts, and system improvements informed by research and lived experience. Developing prototypes-service rehearsals, walkthroughs, and low-fidelity wireframes-to bring ideas to life. Producing clear, elegant service blueprints, frameworks, and guidance to support delivery into live environments. What you'll bring Strong experience in service design, ideally More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate … seamless service delivery across the organisation. Purpose of this Role Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy. Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to … be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. Ensure all aspects including people, third party, and budgets are factored into More ❯

Role Title: Service Designer Duration: contract to run until 31/03/2026 Location: occasional to Bath/Corsham/London - once a month Rate: up to 460 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is mandatory . MOD SC is heavily desired, alternatively you can have active SC from another government agency. … Role purpose/summary Service designer to play a crucial role in shaping the overall experience of the CPA service from start to finish. Map out the entire journey a user takes to complete a goal, ensuring a seamless experience across all touchpoints Conduct extensive research to understand user behaviours, needs, and pain points. Help in creating … services that are user-centric and effective Work closely with various stakeholders, including snr product managers to ensure the service aligns with both user needs and business goals Contribute to the strategic planning of service delivery, ensuring that the service aligns with acoe's objectives oversee the implementation of service designs and continuously evaluate their effectiveness More ❯

Role Title: Service Designer Duration: contract to run until 31/03/2026 Location: occasional to Bath/Corsham/London - once a month Rate: up to £460 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is mandatory . MOD SC is heavily desired, alternatively you can have active SC from another government agency. … Role purpose/summary Service designer to play a crucial role in shaping the overall experience of the CPA service from start to finish. Map out the entire journey a user takes to complete a goal, ensuring a seamless experience across all touchpoints Conduct extensive research to understand user behaviours, needs, and pain points. Help in creating … services that are user-centric and effective Work closely with various stakeholders, including snr product managers to ensure the service aligns with both user needs and business goals Contribute to the strategic planning of service delivery, ensuring that the service aligns with acoe's objectives oversee the implementation of service designs and continuously evaluate their effectiveness More ❯

What you';ll be doing: As a Midweight Service Designer at Tangity, you'll play a key role in designing and delivering human-centred public services within agile, cross-functional teams. With 3-5 years of experience in service design, you'll bring expertise in translating complex policy and organisational challenges into clear, user-centred service experiences. You'll lead service design activities from framing challenges and conducting user research to mapping end-to-end journeys and developing holistic service models that meet both user needs and government objectives. Applicants must be clearable, have proven experience with GDS (Government Digital Service) standards and be able to demonstrate their work through a portfolio … case study or work samples. Scope, plan, and collaborate in service design activities across all phases of design and delivery Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and More ❯

Service Designer Location: Newcastle upon Tyne, UK Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week. Note: The above information relates to a specific client requirement. Accenture is a leading global professional services company, providing a broad range of services in … with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: As a service designer you’d be responsible for crafting the complete end-to-end experience of a service. Your role would be to optimise and enhance services to ensure they … not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively with various teams to ensure everyone is aligned and working toward a common vision. By identifying pain points More ❯

Job Title: User Experience Design - Service Designer ?? Location: Newcastle, Cobalt Business Park ?? Working Model: Hybrid ?? Contract Duration: 1 December 2025 - 30 September 2026 ?? Pay Rate: £292/day PAYE | £388/day Umbrella ?? Job Description As a Service Designer , you will lead a human-centred design approach across all project phases - from discovery and problem framing … considerations. ?? Key Responsibilities ?? Lead and apply human-centred design methodologies across discovery ? delivery. ?? Conduct ethnographic research and advanced UX/user research to uncover insights. ?? Synthesise findings into meaningful service concepts and recommendations. ?? Facilitate workshops to gather insights, align stakeholders, and drive collaboration. ??? Create user journey maps and service blueprints to visualise end-to-end experiences. ?? Develop prototypes … and ensuring design coherence. ?? Stay up-to-date with industry best practices, trends, and emerging methods. ?? Skills & Experience ? Advanced proficiency in UX Research (required) ?? Strong experience in User Research, Service Design Thinking, System Design, Design Thinking (preferred) If you are interested in this position, please apply directly. Randstad Technologies is acting as an Employment Business in relation to this More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯

s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You … ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services … we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals More ❯