ServiceNow Technology Support II - Production Support
- Location
- Bournemouth, England, United Kingdom
critical operations. Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems. Monitor ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues. Apply ServiceNow best practices to optimize performance, configuration, and workflow automation. Collaborate with product owners, developers, and support teams … languages (JavaScript, Glide API) and web development frameworks. Familiarity with ITIL processes and ServiceNow ITSM workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA). Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks. Strong analytical and problem-solving skills. Preferred ...