CRM Transformation Lead - Salesforce
- Hiring Organisation
- Focus on SAP
- Location
- London Area, United Kingdom
transformation programmes, ensuring alignment with business strategy, governance, budgets, timelines and delivery objectives. Define CRM strategy, product vision, transformation roadmaps and target operating models to enhance customer experience and business performance. Build trusted relationships with senior stakeholders, acting as a strategic advisor across business, product, technology and operations. … experience with Salesforce Service Cloud, Experience Cloud, Data Cloud (Customer 360) and wider Salesforce CRM solutions. Strong expertise in CRM strategy, product management, target operating models, transformation roadmaps and business process optimisation. Deep understanding of enterprise architecture, integrating CRM with data platforms, AI, automation, APIs and Contact Centre ...