Head of Customer Operations - IT, Telecommunicaitons (Hybrid)
- Hiring Organisation
- NST Recruitment Ltd
- Location
- Lancashire, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
predictable, high-quality customer outcomes at scale. The Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head … service desk, first-line (NOC/SOC/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights ...