Customer Success Engineer
- Location
- Greater London, England, United Kingdom
troubleshooting, and launch readiness. Lead customer-facing technical meetings, kickoff sessions, integration reviews, standard tuning discussions, and issue-resolution calls. Translate customer architecture, use cases, traffic patterns, and security objectives into clear integration and partner with the tuning team by providing relevant customer context and requirements. Guide customers … activities, coordinate tuning activities with defined criteria, and communicate risks, dependencies, timelines, and next steps. Maintain accurate Jira records, including scope, use case, technical context, validation results, open issues, owners, and linked work. Partner with TAMs to provide customer-ready updates, health summaries, technical recommendations, and progress ...