12 of 12 User Journey Map Jobs in England

Role Title Senior Interaction Designer – Public Services The Role The Senior Interaction Designer is responsible for designing, validating, and optimising user interactions across digital services and products, with a particular focus on pensions and retirement solutions. This role ensures that complex pensions journeys—such as enrolment, contributions, transfers … compliant, while advising stakeholders and guiding less experienced designers. They operate with a high level of autonomy, influencing design direction and ensuring that user needs and regulatory considerations are embedded into all interaction design outcomes. Key Responsibilities User-Centred Design Lead the design ...

User Researcher 6-Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 3 days a week onsite Must have current and active SC Clearance Government sector - Must have previous experience Key Responsibilities: Plan, lead, and deliver user research for public service … e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross ...

well as omnichannel and brand guidelines. Key Responsibilities: Responsible for the production and testing of UX design proposals and recommendations: Gathering and evaluating user requirements in collaboration with Digital Product Development, Insight and IT. Developing empathy maps, user scenarios and user journey … lead internal workshops Support the UX manager in establishing UX research processes and ways of working within the overall development framework. Conduct user research on customer experience of Client’s digital platforms. Planning and execution of design research. Collaborating with Insight team to identify and source suitable research ...

APIs. Ability to discuss technical concepts with engineering teams, including integrations, data flows, authentication, API behaviour, environments and release constraints. Experience producing user stories, acceptance criteria, process maps, workflows, wireframes, mockups and prototypes. Good understanding of agile delivery practices and backlog management. Experience supporting QA, UAT, defect management … using tools such as Azure DevOps, GitHub, Jira, SharePoint, Lucidchart, Figma, Balsamiq or similar would be useful. Knowledge of stakeholder mapping, process mapping, user journey mapping, story mapping, impact mapping and acceptance criteria definition would also be beneficial. Desirable Experience Experience using AI tools responsibly ...

London We are seeking a SVP, Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful … needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping – Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities ...

London We are seeking a SVP, Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful … needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities ...

Security and automation Business Analysis (BA) Develop understanding of business processes, stakeholder management and solution design. Potential exposure to: Requirements gathering Process/user journey mapping Screen designs User stories Agile delivery processes SDET/Quality Engineering Learn how quality and automation are built ...

champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. … friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence ...

champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. … friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence ...

unique opportunity to shape how AI-enabled services are designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing … that leverage AI, data and automation. You'll work closely with multidisciplinary teams to ensure solutions are scalable, practical and aligned with both user needs and organisational goals. Essential Skills & Experience Strong experience designing end-to-end services within complex organisations Proven capability in service design methodologies, including ...

associated job requirements, and any responsibilities successful candidates can expect. At and Jet2holidays we re working together to deliver an amazing journey, literally! We work together to really drive forward a Customer First ethos, creating unforgettable package holidays and flights. We couldn t do it without our wonderful … scheme Colleague discounts on flights and Jet2holidays packages What you ll be doing: Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices. Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope ...

with Jet2.Com to connect them with exceptional professionals for this role.\ NAt Jet2.Com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without … discounts on Jet2.Com flights and Jet2holidays packages\ N\nWhat you’ll be doing: \ N\nOwn and refinerequirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices. \ NCollaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope ...