1 to 25 of 31 User Researcher Jobs in England

Senior User Researcher (Contract) The Role: Subject Matter Expert, User Researcher We are seeking a highly experienced, independent Senior User Researcher for a key contract position. This is a strategic role where you will act as a Subject Matter Expert (SME) , driving optimal user experience across our digital products. You will be responsible … requiring a hybrid presence in Newcastle (3 days in office). You will receive a generous holiday entitlement of 33 days (pro-rata) . Key Responsibilities As a Senior User Researcher, you will operate independently and champion the user voice by: Conducting End-to-End Research: Independently design, plan, and execute research using a wide array of … methodologies, including in-depth user interviews, contextual inquiries, and usability testing. Applying Mixed-Methods Mastery: Utilizing Advanced Proficiency in both Qualitative Research and Quantitative Research (e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align More ❯

User Researcher Leeds, West Yorkshire (Hybrid) 2 Month Contract – Inside IR35 – Immediate Start A great short-term opportunity for an experienced User Researcher to deliver actionable insights that shape key online customer journeys - from browse and search through to checkout and booking. The User Researcher lead end-to-end usability studies, combining moderated sessions … behavioural analytics, and customer feedback to uncover friction points and recommend clear, evidence-based improvements for product and design teams. User Researcher – Key Skills & Experience: Proven experience running usability research across web and app Strong understanding of user-centred design principles and qualitative methods Confident in synthesising findings into prioritised, actionable recommendations Skilled communicator with solid stakeholder … management experience Familiarity with UserZoom or similar research platforms This role would suit a hands-on User Researcher who enjoys turning insight into impact and delivering tangible improvements to user experience within a fast-paced digital environment. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion More ❯

User Researcher - BPSS Clearance Required Location: Newcastle, UK Work Pattern: Hybrid – 3 days in office/2 days remote Clearance: BPSS required Employment Type: Contract About the Role We are seeking a motivated and analytical User Researcher to join our growing team in Newcastle. In this role, you will be at the forefront of understanding user needs, behaviours, and pain points to help design and deliver outstanding user experiences. As a User Researcher , you will work independently, taking ownership of research activities from planning to delivery. You’ll act as a subject matter expert within your team, collaborating with designers, developers, and product managers to ensure our solutions are user-focused … and data-driven. This is a fantastic opportunity for someone passionate about research-led design who thrives in a collaborative, agile environment. Key Responsibilities Conduct user interviews, usability testing, and other research methods to gather insights and feedback. Analyse how users perform tasks to identify opportunities for improved experiences. Create and maintain user personas , journey maps , and other More ❯

Senior User Researcher c.£60,000 per annum Bedford Permanent Hybrid Working Are you a seasoned User Researcher driven by curiosity, empathy, and a commitment to inclusive design? Join us at MaPS, where you'll lead transformative research programmes that shape digital experiences for millions. From uncovering complex user needs—including those shaped by access … requirements and protected characteristics—to championing user-centred design across cross-functional teams, your work will directly influence how we build accessible, ethical, and impactful services. You'll collaborate with designers, analysts, policy experts, and delivery partners to ensure our propositions are not only data-informed but deeply human-centred. If you're ready to guide teams through discovery … challenge assumptions, and make research a strategic force for good, we want to hear from you. Role Overview The Senior User Researcher will report directly to Lead User Researcher. In this role, you will be responsible for: Key Responsibilities: Lead collaborative research programmes for complex projects to uncover user needs. Conduct workshops, debriefs, group note-taking More ❯

User Researcher, SC Cleared We're seeking an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC … Security Check) clearance and be comfortable working in a fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability … testing and user interviews both remotely and in person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government More ❯

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary … research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the needs of digital and data professionals across government. You'll collaborate with stakeholders, communities of practice, and expert working groups to gather insights that … support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

Role: User Researcher Location: Newcastle (2 days per week on-site) Duration: 6 months Rate: Inside IR35 Clearance: Must be eligible to work in roles requiring Security Clearance About the Role We're seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work … closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative … and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across the team Contribute to continuous improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our … products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use quantitative methods such as surveys to identify actionable More ❯

Senior User Researcher - Local Government/Public Sector Contract: 12 months Location: London (2 days on-site per week) IR35: Inside IR35 Experience required: Local Government/Council experience (essential) A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and … digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public … services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct research using both qualitative and quantitative methods Run research activities end-to-end: designing, recruiting More ❯

Senior User Researcher - Agentic AI/Quantitative Research Outside IR35: £475 - £525 5 month initial contract, likely to extend ASAP Start Once a week/once every 2 weeks to London We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading … user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible for SC for this position. Key Responsibilities Lead the planning, design, and execution of user research activities for AI/LLM-powered … services. Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments. Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective. Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks. Collaborate with AI engineers, designers More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users … interact with data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data systems More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users … interact with data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data systems More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS … aligned environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS … aligned environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

User Researcher (Central Government experience essential) We’re looking for an experienced User Researcher to join our team on a 6-month contract supporting a central government project. You’ll play a key role in shaping digital services that truly meet user needs. Contract Details: Duration: various contract available 3 - 6 months Location … days per week in Manchester, Leeds, or Sheffield (hybrid working) Inside IR35 What you’ll do: Plan and conduct user research across the full product lifecycle Work within GDS standards to deliver evidence-based insights Collaborate with multidisciplinary teams including designers, product managers, and developers Present findings to influence key decisions and improve user experiences What we’re … looking for: Strong experience in user research for government or GDS-aligned projects Excellent communication and stakeholder management skills Proven ability to translate research into actionable recommendations Familiarity with agile delivery environments Please apply for more information More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions are grounded in More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions are grounded in More ❯

Management Consultant - User Researcher Requirements: Right to work in UK Must be eligible for a Security Clearance Hybrid work Public sector experience Salary: 46k - 55k Company If you are ready to be a part of something truly impactful, join a renowned consultancy in a role within the business technology unit. Leveraging cutting-edge technologies and agile methodologies, you … will help clients evolve and stay ahead in today’s fast-moving landscape. As a User Researcher , you’ll join the ever-growing digital arm, where collaboration is at the heart of everything. You’ll be part of a passionate team dedicated to user-centred design and building digital services and products that truly make an impact. More ❯

Management Consultant - User Researcher Requirements: Right to work in UK Must be eligible for a Security Clearance Hybrid work Public sector experience Salary: 46k - 55k Company If you are ready to be a part of something truly impactful, join a renowned consultancy in a role within the business technology unit. Leveraging cutting-edge technologies and agile methodologies, you … will help clients evolve and stay ahead in today’s fast-moving landscape. As a User Researcher , you’ll join the ever-growing digital arm, where collaboration is at the heart of everything. You’ll be part of a passionate team dedicated to user-centred design and building digital services and products that truly make an impact. More ❯

we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're looking for a User Researcher to join our Consumer Services function at Experian. You'll join a small but perfectly formed User Research team, playing an important role in shaping the … user experience across two of our product domains. You'll help us understand our customers deeply and make evidence-based decisions. Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation. … You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research is at Experian. What you'll do Partner with designers and product managers to identify research opportunities. Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to More ❯

Lead User Researcher London (Hybrid, 3 days onsite) £80k + up to 10 - 20 % bonus We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a … Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way. What you’ll be doing Owning and shaping the user research roadmap Working across 10–12 product teams, prioritising and allocating research effort Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value Running More ❯

Lead User Researcher London (Hybrid, 3 days onsite) £80k + up to 10 - 20 % bonus We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a … Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way. What you’ll be doing Owning and shaping the user research roadmap Working across 10–12 product teams, prioritising and allocating research effort Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value Running More ❯

A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Candidates must have LIVE SC Clearance. Permanent role! Offering up to £55,000 per annum. Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking … User Researchers for permanent positions. You will collaborate with one of their public sector clients. GDS experience is crucial. Our client is dedicated to user-centered design, critical thinking, problem-solving, and the creation of digital services and products. As a User Researcher, you'll: Work closely with Product Managers, Designers, developers, and other User … products and services that solve users’ problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable More ❯

rate): £370.60 contract rate (inc hol= £424.48) . You would be payrolled by Cpl, similar to an umbrella company. Equivalent Umbrella rate is £492 We are recruiting for a User Researcher to help our client understand their users and create experiences that truly meet their needs. In this role you'll plan and conduct research, analyse findings and … work closely with designers and stakeholders to turn insights into practical improvements. Your work will ensure that every product and service delivered is intuitive, accessible and built around real user behaviour. Key Responsibilities: Conduct user interviews and usability testing to gather insights and feedback. Create user personas and journey maps to visualize user experiences. Collaborate with … cross-functional teams to ensure design consistency and alignment with user needs. Stay updated on industry trends and best practices to enhance user experience strategies. Develop and present design concepts and prototypes to stakeholders for review and approval. Key Skills: Advanced proficiency in User Experience Research Tools and Techniques Advanced proficiency in User Research Additionally, advanced More ❯

Role: Senior User Researcher Location: Remote - Occasion travel to London or Leeds for workshops etc Duration: 6 Months Day rate: £(Apply online only) Umbrella Only Minimum of 5 years UK residency required Role responsibilities: Working on a " App Web to Native Transformation Alpha", collaborating closely with 2x IXDs and 1x UCD Lead. A mixture of primary and secondary … prototypes to identify areas that could be improved dramatically by switching from web-based app to native-app code, and secondary will involve identifying all the existing findings/user needs we have regarding native capabilities, as well as conducting desk research on native user needs from wider mobile user research eg NNG. It's an x More ❯