Customer Operations Manager
Greater London, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Confidential Jobs
from onboarding through to issue resolution. Digital-First Thinking and Automation Design digital support journeys that leverage self-service and automation wherever possible. Use platforms like N8N, Make, or Zapier to build scalable, automated workflows that reduce manual effort. Collaborate with product and tech teams to identify customer pain points and resolve them at the source. Data and Performance Ownership … being deeply hands-on. You’ll need to write the playbook, run the reports, talk to customers, and build the processes. Experience with automation tools like N8N, Make, or Zapier, and a deep understanding of customer workflow design. Excellent communication and stakeholder management skills, especially when handling cross-functional issues. Grit, resilience, and a growth mindset. This is a high More ❯
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