2 of 2 Customer Service Jobs in Flintshire

well as ongoing coaching and support to help you progress. Key Responsibilities Book qualified appointments for the sales team. Coordinate partner switches where required. Customer Engagement Follow up on inbound enquiries via phone, email and live chat. Answer product and service questions professionally and confidently. Deliver exceptional customer service in all communications. Lead Management Follow up on campaign activity. Build and maintain a pipeline of marketing-qualified leads. Qualify leads using Use LinkedIn and other prospecting tools to identify new contacts and opportunities. CRM Management Maintain accurate records of leads, contacts, companies and opportunities. Complete daily ...

level of technical expertise to the business. The role will make you the part of the team for contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents/calls … escalate where necessary beyond 2nd line Ensure that applications are installed and run efficiently across all platforms Escalate any Major Incidents to the Service Desk Team Leader Handling hardware issues and networking and switching where possible Documentation of resolution of incidents advising on best practice. Monitor the services/ ...