4 of 4 Customer Service Jobs in Gateshead

detailed records of all user interactions and issue resolutions in our ticketing system. Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently. Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. Assist … creation and maintenance of documentation, knowledge base articles, and user guides to enhance service efficiency. Ensure compliance with company policies and security protocols to safeguard user data and network integrity. Main duties of the job Provide excellent communication skills, both verbal and written, with a keen ability to explain ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

hardware when required. User Support: Offer guidance and assistance to users on hardware setup, configuration, and basic technical issues, providing a high level of customer service Documentation & Reporting: Maintain accurate records of hardware installations, configurations, troubleshooting steps, and stock inventory. Provide reports on hardware status and requirements. Collaboration … department. Person Specification Qualifications Essential A level or above Skills and Knowledge Essential Experience in similar role - 1 year Good user customer experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary ...

effective planning, risk management and delivery of outcomes that support strategic priorities. Key Requirements: Provide overall leadership and direction on the successful delivery of customer facing projects, whilst improving and developing working methods and practices. Lead, coach and manage a team of Project Engineers, setting clear expectations and driving … delivery process, ensuring robust planning, visibility, coordination and execution across engineering, production, quality, and supply chain functions. Function as the senior escalation point for customer issues, delivery risks, or project performance concerns. Build and maintain high level customer relationships, ensuring proactive communications and transparency. Lead structured project risk ...