16 of 16 Customer Service Jobs in Glamorgan

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who … you will get a day(s) off in lieu. What you'll be doing: Provide telephone and email support to customers throughout the UK. Co-ordinate engineer visits to customer sites and escalate service requests. Deal with any concerns over the phone and complete call incident reports. Update and maintain the company database. What we're looking for … Good attitude and communication style when dealing with customers Competent PC user including Microsoft package. Strong numeracy and literacy skills. Professional approach and customer focused. Flexible and willing to work shift patterns. The Benefits: Private BUPA Medical Insurance Pension scheme 23 days holiday plus bank holidays Free on-site parking Life cover (4 x basic salary) Group income protection More ❯

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE Where your voice could be the start of something big... Whats in it for you: A?great?starting salary of?£21,620 rising to £25,684 after completion of the apprenticeship An NVQ … Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge?discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as smart watches, speakers, tvs, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. Were … connected. Youll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, youll complete a 15-month NVQ Level 2 in Customer Service. Well support you every step of the way including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident More ❯

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An … NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career … ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel More ❯

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An … NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career … ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel More ❯

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An … NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career … ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel More ❯

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An … NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career … ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel More ❯

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious accounts and are now looking … to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results … licence and own car Responsibilities Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets Understand customer’s requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward Ensure More ❯

Customer Experience Executive Location: Cardiff/Hybrid - 3 days office based and 2 days home based weekly. Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a … Customer Experience Executive , you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of … contact for all client service and technical needs. Coordinate and schedule field engineers to meet service level agreements. Apply your technical insight to match the right resources to each task. Maintain detailed records, reports, and service documentation. Provide proactive updates to clients, resolving issues efficiently and professionally. Assess service costs and make recommendations to improve value More ❯

recruiting a Technical Installer to join the team as part of an equipment swap-out programme. This role is ideal for someone who enjoys hands-on work, providing excellent customer service, and learning new technical skills. You will be responsible for upgrading home-care devices from analogue to digital systems, visiting customers in their homes to install and … Responsibilities: Install and upgrade home-care equipment from analogue to digital systems Demonstrate equipment features and usage to customers Ensure accurate completion of documentation and installation records Provide excellent customer service at all times Follow instructions and adhere to agreed processes Travel to customer locations as required Requirements: A flexible, team-focused approach Good communication and organisational More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business targets … by dealing with any service and complaint issues from customers. You will provide a single point of contact directly for clients experiencing service issues. You will manage the pre- and post-sale relationship with high value clients. You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client. You will create More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

With a competitive salary of £35,000 per annum plus a £7,500 on-target earnings (OTE), this position is designed for those who thrive in a collaborative and customer-centric environment. Role Overview: The Sales Relationship Manager will focus on engaging with customers through a meticulously curated pipeline, which includes marketing leads, lapsed customers, and those whose spending … has decreased. The role is pivotal in nurturing and maintaining robust customer relationships, ensuring a seamless on boarding process before handing over to the relevant Sales Manager. Key Responsibilities: Drive revenue generation and meet sales targets by managing marketing-qualified leads, referrals, and re-engaging lapsed customers. Secure and onboard new accounts, collaborating with the relevant manager for ongoing … account management. Maintain and develop excellent working relationships with customers and colleagues. Work closely with the Customer Experience Manager, National Account Manager, and Internal Account Managers. Book appointments for Business Development Managers (BDMs) for new business only. Record all actions in the ERP system. Skills and Experience: Proven ability to build and maintain relationships. Strong negotiation and customer More ❯

sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or … SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a … business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a More ❯

sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or … SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a … business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a More ❯